Della Adventure & Resorts Pvt Ltd
Website:
dellaresorts.com
Job details:
Job Description
Primary Purpose
The Butler creates an added value to the overall experience of the in-house guest. This entails guest recognition and personalized service such as welcoming all VIP and Villa guests, knowing their preferences and creating a relationship with the guests to ensure a lasting and memorable stay.
Major skills and accountabilities of position : (4-6 major accountabilities)
- A year experience is preferred as an Executive Club Level Concierge, Butler, or Guest Relations Officer in a 5 star luxury hotel, or similar.
- Knowledge of Front Desk, F&B, and Housekeeping operations.
- knowledge of using the computer software to perform the duties like check-ins / check-outs, update profile, room reservations, requests, apply payment, verify and adjust billing, activate room keys, process check-out etc. on the hotel software.
Duties and Responsibilities
- Ensures professional and timely customer service to our guests and customers, ensuring familiarity within all areas of VIP and Villas – villa reservations and allocation, transportation, restaurant bookings, guest services, business centre services, handling of Villa dining food ordering and dispatch requests to all butlers pertaining to guest’s requirements.
- Takes orders on all guest requests and ensures accurate and timely processing in accordance with VIP’s and Villas concept and making appropriate suggestions to enhance the guest experience.
- Ensures quality standards and procedures are followed for VIP and Villa guests from the pre-arrival to their arrival during their stay through their departure.
- Monitors the guest’s stay by ensuring the delivery of the highest standard of guest service to not only fulfill but to exceed guests’ expectations.
- Maintains readiness for service by being fully equipped, stocked, and up-to-date with relevant guest information.
- Resolves and records all guest complaints immediately and follows up according to the Resorts established problem resolution recovery processes.
- Focuses attention on details and guest needs, remaining calm, courteous and warm.
- Ensures the effective resolution of any issues raised by a guest either in person or by referring the issue to a more senior manager to ensure on going relations and rapport are not compromised with the guest.
Experience And Qualifications Required For The Job
Should be a Hotel Management Graduate with experience of minimum 3 years or 1 year as F&B Captain.
Minimum Qualification
Should be a Hotel Management Graduate
Minimum Job Experience
Minimum 3 years or 1 year as F&B Captain
Reporting To
F&B Head
Travel
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