Cosette Network Pvt Ltd
Website:
cosettenetwork.com
Job details:
Role: Business Transformation Senior Manager
Location: Mumbai
Experience: 16–25 years
About the role:
Improve contact center operations using AI, digital solutions, and AWS to deliver better customer service, efficiency, and productivity.
Required Skills
- 5+ years Digital Transformation experience
- Six Sigma (Green/Black Belt)
- AWS experience
- Customer Retention experience
- Platforms: Genesys, Salesforce, Dynamics 365
- Knowledge of AI, Analytics, CX technologies
- Strong stakeholder management & problem-solving
Click on Apply to know more.