People Prime Worldwide
Website:
people-prime.com
Job details:
About Company :
Our client is a trusted global innovator of IT and business services. They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.
Description:
Work Location : Only Noida/ Bangalore/ Coimbatore
Experience ( Relevant) Overall 8+, Relevant 3+ yrs as tool admin (Nexthink/ 1E Tachyon)
Shift Timings : US support hours
Remote / Hybrid : Hybrid 3 days/week
Start date : Need ASAP
Top 3 skills which is mandatory
• Nexthink
• 1E Tachyon
• Systrack
Technical Experience:
• Must have 8+ years of IT experience, 2+ years in managing endpoint tools – Nexthink/ 1E Tachyon/ SysTrack
• Nexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificates
• ITIL foundation certifications
• Project Management tools – JIRA, Azure DevOps
• Experience of working on ITSM - ServiceNow, Remedy
• Possesses knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPoint
Roles & Responsibilities:
• Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX tool
• Experience in implementing and driving automation initiatives
• Create intake processes to gather requirements from stakeholders
• Participate in problem hunting sessions to identify opportunities in the environment
• Analytical skills to slice and dice the data per use case needs
• Create Success Plans, Roadmaps and Value Realization documents to help customer achieve business objectives.
• Responsible for customer/stakeholder relationship management
• Provide cross functional support
• Act as a liaison between vendor and client
Key Expertise:
• Exhibits passion and alignment with our vision, values & operating principles
• Strong Communication & Presentation skills
• Vendor Management
• Stakeholder management
• Demonstrates the ability to multi-task
• Exceptional listening abilities and detail oriented
• Ability to work in heterogeneous environment
• Demonstrates ability to succeed with the team
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