Website:
escalatr.in
Job details:
Company Description Escalatr is an AI-enabled, customer-first resolution platform that helps individuals resolve stalled complaints quickly, transparently, and with minimal stress. By connecting frustrated consumers with responsive leadership, Escalatr turns unresolved issues into clear, actionable outcomes. The company is pioneering a new global infrastructure category as the world’s first AI-powered autonomous escalation proxy, serving as an independent intelligence layer that represents consumers and navigates complex corporate systems. Escalatr works across brands, industries, and geographies to drive fair dispute resolution. Guided by a simple mission, Escalatr ensures that no consumer has to fight alone for what is rightfully theirs.
Role Description The Business Specialist is a full-time, on-site role based in the Greater Chennai Area. This role focuses on analyzing consumer complaints and escalation data, identifying patterns, and generating insights to improve resolution outcomes and operational processes. The Business Specialist will support business planning and strategy execution, prepare reports and dashboards, and collaborate with cross-functional teams to refine workflows and service offerings. Daily responsibilities include engaging with internal stakeholders, contributing to customer service improvements, and communicating findings in a clear, structured manner. The role also involves supporting the development of scalable business processes aligned with Escalatr’s mission and growth objectives.
Qualifications
- Strong analytical skills to interpret data, identify trends, and support decision-making.
- Business and business planning skills to contribute to strategy, process design, and operational improvements.
- Excellent communication skills to present insights, collaborate with teams, and document recommendations clearly.
- Customer service skills to understand consumer needs, support resolution workflows, and enhance user experience.
- Bachelor’s degree in Business, Economics, Management, Data Analytics, or a related field.
- Ability to work on-site in the Greater Chennai Area and collaborate effectively in a fast-paced environment.
- Proficiency with spreadsheets, business intelligence tools, or CRM platforms is an advantage.
- Experience in consumer-facing, operations, or consulting roles within tech or service sectors is a plus.
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