Accenture
Website:
accenture.com
Job details:
Project Role : Business Process Architect
Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs.
Must have skills : ServiceNow Customer Service Management (CSM)
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As a Business Process Architect, a typical day involves analyzing and designing innovative business processes that support organizational goals. This role requires creating detailed documentation to guide the implementation of new processes and technologies. The professional collaborates closely with business stakeholders to define product requirements and develop use cases that align with both process and functional needs. Additionally, the role includes participating in user and task analysis to accurately represent business needs, ensuring that solutions are well-informed and effectively address operational challenges. This position demands a thoughtful approach to process improvement and cross-functional partnership.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure alignment of business processes with organizational objectives.
- Continuously evaluate existing processes and recommend improvements to enhance efficiency and effectiveness.
- Support junior team members by sharing knowledge and providing guidance on process design and documentation.
- Facilitate workshops and meetings to gather input and validate process requirements with stakeholders.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
- Strong understanding of business process modeling and documentation techniques.
- Experience in gathering and analyzing user requirements to translate them into functional specifications.
- Ability to collaborate effectively with technical and business teams to drive process improvements.
- Familiarity with process mapping tools and methodologies to visualize workflows.
- Excellent communication skills to articulate complex process concepts clearly to diverse audiences.
Additional Information:
- The candidate should have minimum 3 years of experience in ServiceNow Customer Service Management (CSM).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
, 15 years full time education
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