Website:
veeduand.co
Job details:
Role OverviewThe Business Manager & Community Manager will bridge internal operations and external customer engagement. The successful candidate will answer inbound calls, understand and qualify needs, route inquiries to the right team members, and maintain a strong brand presence through timely responses to Instagram DMs, comments, and other social media messages. This role is critical in ensuring that no lead, inquiry, or customer request falls through the cracks.
Key ResponsibilitiesInbound Management• Answer incoming calls in a professional, polite, and timely manner.
• Understand the caller's requirement, qualify the need, and capture essential details accurately.
• Route each inquiry, call, or lead to the appropriate team member based on the nature and urgency of the request.
• Maintain clear records of incoming calls, lead details, follow-ups, and pending actions.
• Ensure that all new leads and customer inquiries are acknowledged and followed through without delay.
Community Engagement• Manage direct messages, comments, and inquiries on Instagram and other social media platforms.
• Respond to followers, customers, and prospects using a warm, professional, and consistent brand voice.
• Monitor social platforms regularly to ensure timely engagement and strong response standards.
• Escalate sensitive issues, customer complaints, and sales opportunities to the relevant internal team member.
• Help strengthen Veedu and Co.'s online presence by maintaining a responsive and customer-friendly digital community.
Business Operations Support• Assist with scheduling calls, appointments, meetings, and follow-ups for internal teams.
• Support workflow coordination by tracking open inquiries, pending responses, and daily communication status.
• Prepare basic reports on call volumes, lead status, response times, and follow-up activity when required.
• Provide general administrative support to improve business efficiency and communication flow.
• Work closely with management to ensure customer communication aligns with business priorities and service standards.
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