Website:
ethospeopleadvisory.com
Job details:
Business Development Manager, Converged Communications
Location: Mumbai, Maharashtra, India
Experience: 10-12 years
About the Company
We are a growth-focused communications business building and scaling converged communication solutions for enterprise and top-end SMB customers. Our portfolio spans Cloud Telephony, Omni-channel engagement, SIP Trunk, SMS, and RCS, and our success depends on creating measurable adoption inside strategic accounts. We work through a combination of direct sales, internal sales teams, and external channel partners to open new opportunities, deepen existing relationships, and move qualified demand into conversion. The environment is fast-moving, commercially driven, and highly execution-oriented. We value people who can connect technology to business outcomes, influence stakeholders across sales and partner ecosystems, and turn customer interest into revenue. This role sits at the center of that growth motion and is expected to create pipeline momentum, strengthen account penetration, and improve conversion across priority logos.
About the Role
The Business Development Manager will own growth for the converged communications portfolio across top-end accounts, with a strong focus on pipeline creation, opportunity progression, and customer conversion. The role goes beyond account management and requires hands-on selling, technical credibility, and the ability to orchestrate internal teams and external partners toward a common commercial outcome. Success depends on identifying whitespace, shaping demand, running product demonstrations, and translating technical capabilities into clear business value for business leaders and IT decision-makers. The role is accountable for building a healthy funnel, accelerating deal cycles, and increasing adoption of Cloud Telephony, Omni-channel, SIP Trunk, SMS, and RCS solutions.
Key Responsibilities
- Own the end-to-end sales lifecycle within the top 500 accounts, from lead initiation and qualification through to opportunity progression and final conversion. This creates a reliable pipeline and improves revenue visibility.
- Lead technical presentations and product demonstrations that explain converged communications in business terms. This helps executive buyers understand value and increases conversion rates.
- Align internal sales teams and external channel partners around shared messaging, technical support, and account actions. This reduces friction in the sales motion and improves close momentum.
- Identify whitespace within existing top-end SMB and enterprise accounts and convert unmet needs into revenue opportunities. This deepens portfolio penetration and expands share of wallet.
- Drive adoption metrics by moving opportunities from interest to demonstration to signed contract with speed and precision. This improves customer acquisition efficiency and commercial outcomes.
- Build and nurture a healthy funnel across Cloud Telephony, Omni-channel, SIP Trunk, SMS, and RCS. This sustains predictable growth across priority logos.
- Translate technical capabilities such as SIP, VoIP, APIs, WhatsApp, SMS, and RCS into customer outcomes. This enables stronger stakeholder buy-in and faster buying decisions.
- Influence partner-led selling motions with gravitas, urgency, and execution discipline. This improves partner effectiveness and accelerates deal closure.
Essential Skills & Technologies
- Strong domain expertise in converged communications, including Cloud Telephony, CCaaS, UCaaS, Omni-channel engagement, SIP Trunk, SMS, and RCS. This foundation is needed to sell credibly into SMB and enterprise accounts.
- Practical knowledge of technical communication stacks such as SIP, VoIP, API-based communications, and WhatsApp-led messaging. This helps convert technical discussions into business value.
- Proven success in indirect or partner-led sales models, with the ability to align multiple stakeholders toward a common commercial objective. This is essential for ecosystem-driven deal execution.
- Ability to run customer-facing technical demos and executive conversations with confidence. This strengthens trust with C-suite leaders and IT heads.
- Commercial discipline in funnel building, account penetration, and deal progression. This ensures measurable growth rather than passive account maintenance.
- Strong execution mindset with the ability to move opportunities quickly from discovery to demo to closure. This improves velocity and revenue conversion.
Additional Plus
- Experience selling into top-end SMB or enterprise logos with multi-stakeholder buying cycles.
- MBA or equivalent business education, especially where paired with strong technical selling capability.
- Experience working with channel partners in communications, telecom, or SaaS environments.
What You'll Bring
- 10-12 years of experience in converged communications, with a strong record of creating growth in SMB or enterprise segments.
- A consultative selling style that can convert technical product capabilities into clear business outcomes for senior stakeholders.
- The ability to influence internal teams and external partners without direct control, while still driving results.
- A bias for action, accountability, and measurable funnel movement across every stage of the sales cycle.
Why Join Us
This role is an opportunity to sit at the center of a high-impact growth engine for converged communications. You will have ownership of strategic accounts, access to a portfolio with strong relevance in enterprise communication modernization, and the chance to shape how customers adopt cloud telephony and omni-channel solutions. The position is suited to someone who wants to move beyond maintenance and become a true business driver. You will work closely with sales teams and partner ecosystems, giving you the platform to influence outcomes across the full funnel. If you are motivated by hunting opportunities, building pipeline, and turning technical capabilities into revenue, this role offers a strong environment to do meaningful work with measurable impact.
What We Offer
- A high-ownership sales role focused on growth, pipeline creation, and customer conversion.
- Exposure to strategic accounts, partner-led execution, and converged communications products.
- The opportunity to work on solutions that directly influence enterprise communication efficiency and adoption.
Click on Apply to know more.
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