IIRIS Consulting Pvt. Ltd.
Website:
iirisconsulting.com
Job details:
COMPANY OVERVIEW
IIRIS is a pioneering Indian Risk Management Consulting firm, with a proven track record of delivering innovative risk management solutions to businesses worldwide. With a focus on intelligence, investigation, security, and risk management, IIRIS empowers clients to make informed decisions, mitigate risks, and achieve sustainable growth. Established in 2015, IIRIS has emerged as a trusted partner for businesses seeking to navigate complex risk landscapes and drive strategic success
Job Summary
Responsible for driving business growth, managing key client relationships, ensuring operational excellence, and delivering high-quality services. The role will lead business development, client engagement, resource management, service delivery, commercial operations, and performance management.
Designation: - Business Development Manager
Location: Gurgaon
Key Responsibilities
1. Business Development: Identify growth opportunities and develop strategies to expand business with existing clients, ensuring consistency in service delivery. Identify, connect & establish business with new potential clients.
2. Client Relationship Management: Establish and nurture strong relationships with clients and stakeholders. Act as a key point of contact for clients, understanding their requirements, and ensuring timely and satisfactory project deliveries. Maintain a client-centric approach, striving to achieve high client satisfaction scores and fostering long-term client retention.
3. Resource Training & Retention:
· Should be able to provide the best resource as per the client requirement.
· Focus on skills and competency development for employees to enhance their capabilities.
· Implement measures to increase engagement, motivation, and longevity within the organisation.
4. Operations Management & Service Delivery: Take charge of day-to-day operations, ensuring smooth and efficient functioning across all departments. Develop and maintain policies and procedures to streamline processes and enhance overall productivity.
5. Contracts, Documentation & Compliance: Review and draft Statements of Work (SOWs), Master Service Agreements (MSAs), and Purchase Orders (POs) to ensure accurate and comprehensive contractual arrangements.
6. Financial Management: Ensure timely submission of invoices and closely monitor collections monthly to maintain healthy cash flow.
7. Reporting and Accountability: Provide timely and effective reports for meetings with key account stakeholders, and manage escalations when necessary, maintaining accountability and transparency.
8. Business Metrics: Define and fulfil metrics for all the areas of responsibility, monitoring key performance indicators (KPIs) to drive continuous improvement
Key Skills & Competencies
· Business Development & Account Management
· Client Relationship Management
· Operations & Service Delivery
· Resource & People Management
· Contract & Commercial Management
· Financial & Performance Management
· Stakeholder & Escalation Management
· Strong communication, negotiation, and leadership skills
Education
· Bachelor’s degree in business management, Engineering, Commerce, or a related discipline.
· MBA/PGDM preferred
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