Website:
avaaz.co.in
Job details:
JOB DESCRIPTION-
To independently manage the AVAAZ Automation LLP Home Theatre & Automation Experience Centre, maintain relationships with dealers across India, generate orders through the dealer network, handle META-generated enquiries, prepare quotations, follow up on leads, and ensure an excellent customer experience.
Key Responsibilities
Dealer Relationship Management – All India
- Maintain regular communication with all dealers across India.
- Build strong and long-term dealer relationships.
- Generate repeat orders from existing dealers.
- Identify and support potential new dealers.
- Coordinate pricing, availability, dispatch, and dealer requirements.
- Ensure timely quotations, proforma invoices, and order processing.
- Resolve dealer concerns promptly and professionally.
- Experience Centre Operations
- Manage the complete daily operations of the Home Theatre & Automation Experience Centre.
- Attend walk-in customers and visitors.
- Provide complete demonstrations of Home Theatre, Hi-Fi Audio, and Automation
- solutions.
- Explain product features and recommend suitable solutions.
- Ensure all demo systems are functioning properly.
- Maintain showroom ambience, cleanliness, and product presentation.
- Coordinate with service/support teams for customer issues.
Customer Interaction & Support
- Speak directly with customers whenever required.
- Understand customer concerns and provide initial resolution.
- Coordinate internally until the issue is resolved.
- Maintain a positive customer experience throughout the process.
- META Enquiry Handling & Conversion
- Handle all enquiries generated through META (Facebook & Instagram).
- Contact leads through call, WhatsApp, and email.
- Understand customer requirements in detail.
- Prepare quotations for both dealers and direct customers.
- Maintain continuous follow-up until closure.
- Update enquiry status and maintain lead records.
- Work towards converting enquiries into confirmed orders.
- Sales & Order Generation
- Generate business from dealers as well as direct customers.
- Promote DAVIS ACOUSTICS products and solutions.
- Upsell premium Home Theatre and Automation solutions wherever applicable.
- Support marketing activities, exhibitions, and dealer events.
- Contribute actively towards monthly and annual sales targets.
- Reporting & Documentation
- Maintain daily enquiry and follow-up records.
- Maintain quotation and order trackers.
- Prepare weekly sales and dealer follow-up reports.
- Submit periodic performance updates to management.
- Performance Expectations
- Timely response to all dealer and customer enquiries.
- Regular dealer engagement across India.
- Consistent generation of dealer orders.
- Professional management of the Experience Centre.
- Effective conversion of META enquiries into business.
- Accurate and timely quotation preparation.
- High level of customer satisfaction.
Overall Objective
- The employee shall function as the single-point operational and sales coordinator for the AVAAZ Automation LLP Home Theatre & Automation Experience Centre, while simultaneously managing the all-India dealer network for DAVIS ACOUSTICS speakers, handling META-generated leads, preparing quotations, conducting follow-ups, resolving customer concerns, and generating confirmed business orders for the company
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