Website:
shakyaconsultants.com
Job details:
Business Development Associate – UK IVA Process
📍 Location: Kanpur, Uttar Pradesh (On-site)
🕒 Job Type: Full-time
💼 Department: Business Development / Sales
🌍 Shift: UK Shift (Monday–Friday)
💰 Salary: Competitive Fixed Salary + Attractive Performance Incentives
Company Description
Shakya Consultants helps businesses scale through integrated support in software, sales, marketing, hiring, and automation. The team focuses on building practical, results-oriented solutions that drive sustainable growth and operational efficiency. By combining technology with strong business processes, Shakya Consultants enables clients to streamline workflows and improve performance. Applicants can expect to work in a dynamic environment that values problem-solving, measurable outcomes, and scalable strategies.
As part of our international operations, we support UK-based financial service providers through customer engagement, lead generation, and business process outsourcing. We are expanding our UK IVA Process and are looking for motivated professionals who enjoy speaking with people, achieving targets, and building a rewarding career in international sales.
About the Role
We are seeking enthusiastic and customer-focused Business Development Associates to join our growing UK IVA (Individual Voluntary Arrangement) Process.
In this role, you will communicate with customers across the United Kingdom through outbound calls, understand their financial circumstances, determine basic eligibility for debt solutions, and connect qualified customers with licensed IVA advisors. You will represent our organization with professionalism, empathy, and integrity while ensuring every customer interaction follows established quality and compliance standards.
Whether you are an experienced sales professional or someone looking to build a career in international BPO and financial services, this role offers structured training, career progression, and an opportunity to earn attractive performance-based incentives.
Key Responsibilities
- Make outbound calls to prospective UK customers using company-provided CRM and dialer systems.
- Build rapport and establish trust through professional and confident communication.
- Understand customers' financial situations by asking structured qualification questions.
- Explain the purpose of the call clearly while maintaining a customer-first approach.
- Identify customers who may be eligible for UK debt solutions based on campaign criteria.
- Schedule callbacks and transfer qualified customers to licensed IVA advisors.
- Accurately update CRM records and customer information after every interaction.
- Meet daily, weekly, and monthly productivity and quality targets.
- Handle customer objections professionally while maintaining compliance.
- Follow approved scripts and company processes at all times.
- Collaborate with Team Leaders, Quality Analysts, and Operations teams to improve performance.
- Participate in regular product, communication, compliance, and accent training sessions.
We are looking for individuals who are confident communicators, eager to learn, and passionate about helping customers while achieving business goals.
The ideal candidate should possess:
- Excellent spoken English with clear pronunciation and strong communication skills.
- Confidence in speaking with international customers over the phone.
- Strong interpersonal and relationship-building skills.
- Good listening skills with the ability to communicate empathetically.
- A positive attitude and willingness to learn.
- Ability to work in a target-driven environment.
- Strong problem-solving and objection-handling abilities.
- Basic computer proficiency and familiarity with Microsoft Office, Google Workspace, and CRM software.
- Excellent organizational and time-management skills.
- Professional work ethic and attention to detail.
Preferred Qualifications
- Bachelor's degree in Business Administration, Marketing, Commerce, Management, or any related field.
- Freshers with excellent communication skills are encouraged to apply.
- Prior experience in International BPO, UK Sales, Lead Generation, Customer Support, Tele calling, Tele sales, Debt Management, Financial Services, or Appointment Setting will be an added advantage.
- Experience using CRM platforms or dialer software is preferred but not mandatory.
What We Offer
- Competitive Fixed Salary
- Attractive Monthly Performance Incentives
- Attendance & Performance Rewards
- Structured Career Growth
- Professional UK Voice Process Training
- Supportive Team Environment
- Modern Office Infrastructure
- Continuous Learning & Development
- Recognition Programs
- Leadership Growth Opportunities
- Stable Long-Term Career
Why Join Shakya Consultants?
At Shakya Consultants, we believe our people are our greatest asset. We foster a culture built on learning, collaboration, accountability, and continuous improvement. Every team member has the opportunity to develop new skills, grow professionally, and contribute meaningfully to international business operations.
If you're ambitious, enjoy communicating with people, and want to build a successful career in international sales and business development, we'd love to hear from you.
Apply now and become part of a growing team delivering world-class customer engagement solutions for the UK market.
Click on Apply to know more.