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Role & responsibilities
The Team Member CRM will oversee the implementation, upkeep and maintenance of CRM system(s) and enhance these to ensure it serves the companys needs effectively, while driving measurable impact. This is a technical role, and knowledge of the Sales & Marketing processes is a plus.
Job Description
- Support Head Digital Cx in developing comprehensive strategies for CRM/Field sales/Agentic AI platform selection that aligns with our sales and customer experience goals.
- Ensure best in class or best practices are brought into the technical design for the salesforce CRM
- Manage relationships with CRM vendors and service providers to ensure they meet our business needs and deliver high-quality support.
- Incorporate B2B commerce, Agentic AI and transactional Field sales app capabilities into the CRM platform to streamline customer interactions and transactions.
- Implement a seamless integration between the CRM platform and the B2B e-commerce portal to ensure data consistency and provide a unified customer view.
- Oversee the migration, integrity, and security of customer data within the CRM platform.
- Assist Head Digital Cx in establishing KPIs to measure the effectiveness of the CRM platform and B2B commerce integration in achieving sales and customer experience objectives
- Coordinate with platform OEMs and system integrators for defect resolution, escalations, and technical support
- Drive system optimization, performance improvements, and operational robustness
Preferred candidate profile
- should have 3-6 years of work exp
- Worked as a Business Analyst for SalesForce CRM
- Done Requirement Gathering and coordination with Tech Team to Implement SalesForce
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