AI CERTs™
Website:
aicerts.ai
Job details:
Job Pay: 6,00,000-8,00,000 per annum
Shift timings: 3:00PM-12:00AM IST
Job Summary:
We are hiring a Business Analyst with expertise in Microsoft Dynamics 365 CRM to join
our AI Labs – CRM Pod. The role involves gathering business requirements, optimizing CRM
processes, supporting implementation, and ensuring system adoption. Ideal candidates
will have strong analytical, communication, and CRM skills.
Key Responsibilities:
• Gather and document business requirements
• Collaborate with tech teams on CRM customization and implementation
• Improve CRM processes for Sales, Marketing & Support teams
• Conduct UAT and define test cases
• Develop training materials and support user adoption
• Generate CRM reports and dashboards
• Communicate effectively with stakeholders and cross-functional teams
• Stay updated with D365 CRM features and enhancements
Mandatory Skills:
• 4+ years as a Business Analyst (preferably in D365 CRM)
• Hands-on experience with Microsoft Dynamics 365 CRM (Sales, Marketing,
Customer Service)
• Strong requirement gathering & documentationskills
• Experience with CRM customization, workflows, Power Automate & Power Apps
• Excellent communication & stakeholder management skills
• Knowledge of Agile methodology and project documentation
Click on Apply to know more.