Vistas Global
Website:
vistasglobal.com
Job details:
Job Summary
We are seeking an experienced and business-focused Business Analyst – Enterprise Applications to support enterprise-wide digital transformation initiatives across a multinational environment.
The role will act as a strategic bridge between business stakeholders and the Information Systems team, ensuring successful analysis, design, implementation, and optimization of enterprise applications including ERP, CRM, HRMS, ITSM, and other business systems.
The ideal candidate should possess strong business analysis expertise, stakeholder management capabilities, and hands-on experience supporting enterprise transformation programs in multi-entity and multi-country environments.
Key Responsibilities
1. Business Analysis & Requirements Management
- Lead requirement gathering workshops across business units and multiple geographies
- Analyze business requirements and translate them into:
- Business Requirement Documents (BRD)
- Functional Requirement Documents (FRD)
- User Stories
- Process Flows & Use Cases
- Ensure requirements are:
- Complete
- Clear
- Traceable
- Business-aligned
- Prioritize requirements based on business value and project objectives
2. Process Design & Optimization
- Analyze existing (“As-Is”) business processes and design optimized (“To-Be”) workflows
- Identify opportunities for:
- Automation
- Standardization
- Process optimization
- Operational efficiency improvements
- Align business processes across multiple entities while considering regional requirements
3. Solution Design & Implementation Support
- Collaborate with implementation partners and internal teams for:
- ERP systems (Infor, SAP, Oracle, etc.)
- CRM platforms (Dynamics 365, etc.)
- HRMS & ITSM solutions
- Validate proposed solutions against business requirements
- Participate in:
- Configuration workshops
- Solution design reviews
- Process validation sessions
- Support:
- Data mapping
- Data migration planning
- Integration design activities
4. Stakeholder Management
- Engage with:
- Business Unit Heads
- Functional Teams
- Senior Leadership & C-level stakeholders
- Act as a single point of contact (SPOC) for business requirements during projects
- Facilitate cross-functional alignment and conflict resolution
5. Testing & Quality Assurance
- Define and execute:
- UAT strategy
- Test scenarios
- Test cases
- Coordinate User Acceptance Testing (UAT) with business users
- Manage:
- Defect tracking
- Prioritization
- Resolution follow-ups
- Ensure formal business sign-offs before go-live
6. Change Management & Training
- Support enterprise system rollouts and change management initiatives
- Prepare:
- User manuals
- Training materials
- SOPs and process guides
- Conduct:
- Training workshops
- User awareness sessions
- Process walkthroughs
7. Governance & Documentation
- Establish governance for:
- Data management
- Business workflows
- Enterprise system usage
- Maintain centralized documentation repositories for:
- Requirements
- Process flows
- Functional specifications
- Ensure compliance with internal controls, governance policies, and audit requirements
Key Skills & Expertise
Business Analysis Skills
- Requirement Gathering & Analysis
- BRD / FRD Documentation
- User Stories & Use Cases
- Process Mapping & Workflow Design
- Gap Analysis
- Business Process Re-engineering (BPR)
- Stakeholder Management
Enterprise Applications Knowledge
- ERP Systems (Infor, SAP, Oracle, etc.)
- CRM Platforms (Dynamics 365 preferred)
- HRMS / HCM Systems
- ITSM Platforms
Testing & Quality
- UAT Planning & Execution
- Defect Tracking & Resolution
- Functional Testing
- Change Request Management
Tools & Technologies
- Microsoft Excel
- PowerPoint
- Visio
- JIRA / Azure DevOps
- Process Mapping Tools
Methodologies
- Agile Methodology
- Waterfall Project Delivery
- SDLC Concepts
Soft Skills
- Strong analytical and problem-solving skills
- Excellent documentation abilities
- Leadership stakeholder management
- Communication and presentation skills
- Cross-functional collaboration
- Conflict resolution and negotiation skills
- Ability to work in fast-paced multinational environments
Qualifications
- Bachelor’s Degree in:
- Information Technology
- Business Administration
- Computer Science
- Related field
Click on Apply to know more.