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About the Role
We are looking for a skilled and detail-oriented Business Analyst to join our IT Development Team. The ideal candidate will bridge the gap between business stakeholders and technical teams by translating business needs into clear functional and technical documentation. This role requires strong experience in BRD, FRD, SQL, API analysis and implementation, along with hands-on exposure to travel booking systems, GDS/API integrations, secure payment workflows, and Agile project management.
The Business Analyst will be responsible for analyzing business requirements and travel APIs, preparing and maintaining documentation, collaborating with product owners, and supporting UAT and QA teams.
Responsibilities
- Analyze business requirements and travel APIs (Sabre, Amadeus, Tripro, etc.) for:
- Flight and hotel booking engines
- Itinerary management system
- Pricing, availability, and ticketing workflow
- Payment, refund, and reconciliation processes
- Prepare, maintain, and update:
- Business Requirement Documents (BRD)
- Functional Requirement Documents (FRD)
- Collaborate with product owners and stakeholders to define:
- Product features
- User stories
- Acceptance criteria
- Work closely with development teams to implement secure, scalable, and high-performance solutions
- Perform gap analysis between existing systems and proposed business requirements
- Support UAT and QA teams by:
- Creating and reviewing test cases
- Clarifying requirements
- Validating defects and ensuring closure
- Provide deep support in API integration and implementation, including:
- REST and SOAP APIs
- Request/response mapping
- Authentication and error handling
- Write and execute SQL/MySQL queries for:
- Data validation
- Reporting
- Root-cause analysis
- Create data-driven reports and dashboards to track KPIs and identify improvement opportunities
- Manage requirements, user stories, tasks, and defects using Bitrix
- Actively participate in Agile/Scrum ceremonies:
- Sprint Planning
- Daily Stand-ups
- Sprint Reviews
- Retrospectives
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
Required Skills
- 4–8 years of experience as a Business Analyst in Travel Tech and/or FinTech
- Strong experience in BRD and FRD documentation
- Hands-on experience with SQL/MySQL:
- Queries
- Joins
- Subqueries
- Data validation
- Strong understanding of API concepts and integrations, including:
- REST/SOAP APIs
- JSON/XML
- Authentication (OAuth, API keys, tokens)
- Experience working closely with development teams on API implementation
- Proficiency in Bitrix for:
- Requirement tracking
- User stories
- Sprint and backlog management
- Strong analytical and problem-solving abilities
- Excellent written, verbal, and stakeholder communication skills
Preferred Skills
- Certifications in Business Analysis (CBAP, PMI-PBA) or Agile methodologies
- Experience with:
- Microservices-based architectures
- High-volume transaction systems
- Travel booking platforms or payment ecosystem solutions
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