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Business Analyst
Location: HSR, Bangalore
The Business Analyst will own business readiness and outcome validation for the platform's key initiatives, partnering closely with client-side business teams as well as internal product, engineering, and QA functions to verify that integrations, features, tracking, and business goals are solid before anything reaches customers.
This role functions as the last line of business sign-off, making sure releases hit their success bar and actually deliver the value they were built for.
Key Responsibilities
Business Readiness & Validation
* Confirm business requirements have been built out completely and match stated goals
* Trace end-to-end business workflows across platforms, partners, and integration points
* Check that features behave correctly under real-world conditions, not only in test scenarios
* Make sure tracking, reporting, and metrics are implemented correctly and verified before launch
Client Collaboration
* Partner with client-side business stakeholders to confirm integration behavior, data flow, customer journey accuracy, and adherence to business rules and policy
* Act as the go-to contact for resolving issues surfaced during validation
Business Outcome Measurement
* Establish and validate KPIs, funnels, and success metrics
* Confirm analytics genuinely reflect business performance
* Run outcome checks after release against original objectives
* Catch deviations quickly and push for corrective action
Product & Delivery Partnership
* Convert business intent into clear requirements and acceptance criteria
* Collaborate with Product Managers to keep features tied to outcomes
* Coordinate with Engineering and QA on complex integration and edge-case testing
* Keep documentation current — BRDs, PRDs, metric definitions, and validation notes
Must-Have Skills & Experience
* 4–6 years working as a Business Analyst in e-commerce or high-scale B2C environments
* Track record validating business readiness ahead of production releases
* Solid understanding of integration-heavy systems (payments, financial institutions, partners)
* Practical experience defining metrics and validating tracking
* Strong stakeholder management skills with enterprise-level teams
* Comfortable taking a firm, evidence-based position on release readiness
Good to Have
* Background in financial services or other regulated environments
* Experience with rewards, payments, or marketplace platforms
* Familiarity with GA, Adobe, Mixpanel, or Amplitude
* Experience running phased rollouts or controlled customer exposure
What Success Looks Like
* Releases are business-ready, measurable, and tied to clear objectives
* Client stakeholders trust the functionality and outcomes
* Tracking and reporting are accurate and reliable
* Business decisions rest on validated data rather than assumptions
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