Echo Managed Services
Website:
echo-ms.com
Job details:
Job Title: Business Analyst
Location: Noida/India
Department: Software Services
Reports To: Consulting Manager
Employment Type: Full-time
Job Summary
We are looking for a dynamic and analytical Business Analyst to join our Business Analysis team in Software Services for a 12-month fixed term. The ideal candidate will be based in our Noida offices and will join a high performing team of Business Analysts reporting to our Consulting Manager who is based in the UK.
Key Responsibilities
- Supporting the implementation of our SaaS billing and CRM system for new clients throughout discovery, business process alignment, development, user acceptance testing and go live support phases of a project
- Providing support, managing change, analysing issues with our legacy billing products
- Developing a detailed knowledge of our products, demonstrating features to existing and potential clients and support its successful implementation
- Identifying potential product changes required to meet customer needs
- Capturing, interpreting, prioritising and delivering user stories / requirements and refinement of the client product backlog.
- Communicating effectively with stakeholders at all levels within the client and our own organisations
- Acting as the bridge between the client and the technical teams, translating business needs into requirements for the engineering teams and complex scenarios into understandable messages for clients
Required Qualifications
- Bachelor’s degree in Business, Operations, IT, or a related field.
- At least 4 years of experience as a Business Analyst with experience of working on-shore
- Experience of creating functional specification documents or user stories with detailed acceptance criteria and shaping work packages
- Proficient in the use of process modelling tools such as Visio
- Familiarity of both agile and waterfall software development lifecycles
- Excellent analytical, communication, and stakeholder management skills.
- Excellent spoken English
Preferred Qualifications And Experience
- Familiarity with utility billing systems and CRM applications
- Experience of the Salesforce platform, with Salesforce certifications being of particular interest
- Certification in Business Analysis (CBAP, CCBA, or equivalent) is a plus.
What We Offer
- Competitive compensation and performance-based incentives.
- Exposure to global clients and cross-functional teams.
- Opportunities for upskilling and career advancement.
- A collaborative and inclusive work culture.
Click on Apply to know more.