Echo Managed Services
Website:
echo-ms.com
Job details:
Company Description
Echo is a specialist provider for the water sector, offering outsourced customer service operations, including contact handling, billing, meter reading, and debt collection. Echo is also the creator of RapidXtra, the leading customer care and billing system in the UK water market, and Aptumo, a global cloud-based water billing software solution built on Salesforce. By integrating advanced technology, optimized processes, and skilled professionals, Echo delivers comprehensive customer contact capabilities for utility companies. For more information, visit www.echo-ms.com.
Role Description
This is a full-time on-site role for a Business Analyst located in Noida. The Business Analyst will be responsible for understanding business requirements, analyzing business processes, and ensuring solutions are aligned with client goals. Daily tasks include working closely with stakeholders, preparing documentation for business requirements, and communicating findings to technical teams to shape actionable outputs.
Qualifications
- Proficiency in Business Analysis and Business Requirements gathering
- Strong Analytical Skills and familiarity with analyzing business processes
- Excellent Communication skills to collaborate with stakeholders and teams
- Additional qualifications such as experience in the utility sector, familiarity with billing or CRM systems, and a relevant bachelor’s degree (e.g., Business, IT, or related field) are a plus
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