Simpliigence
Website:
simpliigence.com
Job details:
We are looking for an experienced Business Analyst with deep expertise in Salesforce CRM and Healthcare/Life Sciences domain. The ideal candidate will have hands-on experience with Salesforce Health Cloud, Life Sciences Cloud, and Experience Cloud, along with a strong understanding of compliance requirements (HIPAA, GDPR) in regulated environments.
Please share an updated profile to
kavitha@simpliigence.com
(+91) 74839 25904
Key Skills
- Salesforce CRM – Health Cloud, Life Sciences Cloud, Experience Cloud
- Business Analysis – BRD, FSD, user stories, process flows
- Compliance knowledge – HIPAA, GDPR, life sciences validation
- Data migration and integration in regulated environments
- Azure DevOps / Jira for requirements management
Skills & Qualifications
- 6+ years of experience as a Business Analyst in CRM or Life Sciences domain
- Hands-on experience with Salesforce Health Cloud,familiarity with Pharma CRM processes preferred.
- Strong understanding of patient onboarding, case management, benefit verification, and financial assistance workflows.
- Experience with data migration and integration projects in regulated environments
- Excellent documentation skills – BRD, FSD, process flows, user stories
- Proficiency in Azure DevOps.
- Strong communication and stakeholder management skills
Key Responsibilities:
Requirement Gathering & Analysis
- Conduct workshops, interviews, and process mapping sessions with business teams, patient support services, and field operations
- Translate high-level business needs into detailed functional requirements and user stories in Jira/Azure DevOps
- Capture regulatory, compliance, and security requirements (HIPAA, GDPR, life sciences validation)
Solution Design Support
- Collaborate with Salesforce Solution Architects to align requirements with Salesforce Health Cloud capabilities
- Participate in creation of wireframes, UI/UX mockups, and process flow diagrams
- Review solution designs and ensure traceability to requirements
Data & Integration Readiness
- Support data mapping, migration planning, and validation activities
- Define integration requirements for benefit verification, prior authorization, document management, and financial assistance systems
Testing & Validation
- Coordinate with QA teams to ensure requirements coverage and traceability
- Participate in defect triage and resolution
Change Management & Training
- Support creation of user guides, training material, and adoption plans for case managers, field reps, and contact center agents
- Facilitate stakeholder sign-offs and approvals for each release/migration wave
Governance & Reporting
- Provide weekly updates to project governance boards on requirements progress, risks, and dependencies
- Maintain a central repository of requirements, decisions, and change requests
Preferred Certifications
- Salesforce Certified Administrator or Business Analyst Certification
- Certification in Salesforce Health Cloud (preferred)
Click on Apply to know more.