CGI
Website:
cgi.com
Job details:
Position Description
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Your future duties and responsibilities
Job Title: Business Analyst – Enterprise Services (Process Optimization & Agentic AI)
Position: Senior Software Engineer
Main Location: Bangalore / Chennai / Hyderabad/Pune
Employment Type: Full Time
Experience Level: 4–6 years
Work Mode: Hybrid (3 days in office, 2 days WFH)
Position ID: J0326-2097
Role Overview:
We are looking for a Business Analyst who can operate at the intersection of business process transformation and emerging AI capabilities. In an enterprise services environment, you will analyze complex, cross-functional processes and design scalable improvements, including agentic AI-driven workflows to enhance efficiency, decision-making, and service delivery.
Key Responsibilities:
- Enterprise Process Analysis
- Work with stakeholders across functions (GBS, HR, Finance, Procurement, IT Service Management, Operations)
- Capture and document end-to-end enterprise service workflows
- Conduct gap analysis, root cause analysis, and impact assessment
- Create detailed artifacts: BRDs, FRDs, process maps (BPMN), user stories
- Process Optimization & Transformation
- Identify opportunities for standardization, automation, and cost reduction
- Design scalable “to-be” processes aligned with enterprise architecture
- Agentic AI Use Case Identification & Design
- Identify high-impact enterprise use cases for agentic AI
- Translate business workflows into AI agent architectures: Task decomposition Decision logic Tool/API integrations Human-AI Interaction Diagram
- Define human-in-the-loop checkpoints and escalation paths
- AI Workflow Implementation Support
- Collaborate with engineering and AI teams to build solutions
- Contribute to: Prompt design and refinement Workflow orchestration logic Data requirements and validation rules
- Support UAT, pilot rollouts, and performance tuning
- Stakeholder & Change Management
- Act as a liaison between business teams and technical teams
- Drive workshops, discovery sessions, and solution walkthroughs
- Support change management and adoption of AI-enabled processes
- Create training materials and SOPs for end users
Business Analysis
- 4–6 years of BA experience in enterprise or shared services environments
- Strong expertise in: Process mapping (BPMN 2.0), Requirements gathering (Agile) Tools: Jira, Confluence, Visio
Enterprise Services Knowledge
- Exposure to one or more domains: ITSM (Incident, Problem, Change Management) HR Operations (Hire-to-Retire) Finance (P2P, O2C, R2R) Procurement & Vendor Management
Required Qualifications To Be Successful In This Role
Process Improvement
- Working knowledge of Lean / Six Sigma principles
- Experience in process re-engineering and workflow automation
AI & Digital Skills
- Foundational understanding of: Generative AI and LLMs Agentic workflows and orchestration concepts
- Familiarity with tools/platforms such as: LangChain / LlamaIndex (basic exposure) Automation tools (Power Automate, Zapier, UiPath)
- Basic understanding of APIs, JSON, and system integrations
Soft Skills
- Strong analytical and structured problem-solving ability
- Excellent communication and stakeholder management
- Ability to work in ambiguous, evolving environments
- Proactive and innovation-driven mindset
Preferred Qualifications:
- Experience in digital transformation or automation programs
- Exposure to AI/ML or conversational AI projects
- Certifications: CBAP / PMI-PBA (nice to have) Lean Six Sigma Green Belt
- Experience in enterprise platforms (PeopleSoft, ServiceNow, etc.)
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Business Analyst – Enterp
Job Description
Business Analyst – Enterprise Services (Process Optimization & Agentic AI)
Experience Level: 3–6 years (Mid-Level)
Role Overview:
We are looking for a Business Analyst who can operate at the intersection of business process transformation and emerging AI capabilities. In an enterprise services environment, you will analyze complex, cross-functional processes and design scalable improvements, including agentic AI-driven workflows to enhance efficiency, decision-making, and service delivery.
Key Responsibilities:
- Enterprise Process Analysis
- Work with stakeholders across functions (GBS, HR, Finance, Procurement, IT Service Management, Operations)
- Capture and document end-to-end enterprise service workflows
- Conduct gap analysis, root cause analysis, and impact assessment
- Create detailed artifacts: BRDs, FRDs, process maps (BPMN), user stories
- Process Optimization & Transformation
- Identify opportunities for standardization, automation, and cost reduction
- Design scalable “to-be” processes aligned with enterprise architecture
- Agentic AI Use Case Identification & Design
- Identify high-impact enterprise use cases for agentic AI
- Translate business workflows into AI agent architectures: Task decomposition Decision logic Tool/API integrations Human-AI Interaction Diagram
- Define human-in-the-loop checkpoints and escalation paths
- AI Workflow Implementation Support
- Collaborate with engineering and AI teams to build solutions
- Contribute to: Prompt design and refinement Workflow orchestration logic Data requirements and validation rules
- Support UAT, pilot rollouts, and performance tuning
- Stakeholder & Change Management
- Act as a liaison between business teams and technical teams
- Drive workshops, discovery sessions, and solution walkthroughs
- Support change management and adoption of AI-enabled processes
- Create training materials and SOPs for end users
Required Skills & Qualifications:
Business Analysis
- 3–6 years of BA experience in enterprise or shared services environments
- Strong expertise in: Process mapping (BPMN 2.0) Requirements gathering (Agile) Tools: Jira, Confluence, Visio
Enterprise Services Knowledge
- Exposure to one or more domains: ITSM (Incident, Problem, Change Management) HR Operations (Hire-to-Retire) Finance (P2P, O2C, R2R) Procurement & Vendor Management
Process Improvement
- Working knowledge of Lean / Six Sigma principles
- Experience in process re-engineering and workflow automation
AI & Digital Skills
- Foundational understanding of: Generative AI and LLMs Agentic workflows and orchestration concepts
- Familiarity with tools/platforms such as: LangChain / LlamaIndex (basic exposure) Automation tools (Power Automate, Zapier, UiPath)
- Basic understanding of APIs, JSON, and system integrations
Soft Skills
- Strong analytical and structured problem-solving ability
- Excellent communication and stakeholder management
- Ability to work in ambiguous, evolving environments
- Proactive and innovation-driven mindset
Preferred Qualifications:
- Experience in digital transformation or automation programs
- Exposure to AI/ML or conversational AI projects
- Certifications: CBAP / PMI-PBA (nice to have) Lean Six Sigma Green Belt
- Experience in enterprise platforms (PeopleSoft, ServiceNow, etc.)
Your future duties and responsibilities
Required Qualifications To Be Successful In This Role
Ensemble, en tant que propriétaires, mettons notre savoir-faire à l’œuvre.
La vie chez CGI est ancrée dans l’actionnariat, le travail d’équipe, le respect et un sentiment d’appartenance. Chez nous, vous pourrez exploiter votre plein potentiel parce que…
Nous vous invitons à devenir propriétaire dès le jour 1 alors que nous travaillons ensemble à faire de notre rêve une réalité. C’est pourquoi nous nous désignons comme associés de CGI, plutôt que comme employés. Nous tirons profit des retombées de notre succès collectif et contribuons activement à l’orientation et à la stratégie de notre entreprise.
Votre travail crée de la valeur. Vous élaborerez des solutions novatrices et développerez des relations durables avec vos collègues et clients, tout en ayant accès à des capacités mondiales pour concrétiser vos idées, saisir de nouvelles opportunités, et bénéficier d’une expertise sectorielle et technologique de pointe.
Vous ferez évoluer votre carrière en vous joignant à une entreprise bâtie pour croître et durer. Vous serez soutenus par des leaders qui ont votre santé et bien-être à cœur et qui vous permettront de saisir des occasions afin de parfaire vos compétences et élargir les horizons.
Joignez-vous à nous, l’une des plus importantes entreprises de conseil en technologie de l’information (TI) et en management au monde.
Click on Apply to know more.