NTT DATA North America
Website:
nttdata.com
Job details:
Key Responsibilities:Stakeholder Engagement:
Collaborate with Account Leaders and Delivery Managers to understand operational challenges and improvement opportunities.
Problem Analysis & Solution Design:
Analyze current processes, identify inefficiencies, and propose automation or optimization solutions using internal platforms (e.g., Power Platform, M365 Copilot, etc.).
Business Case Development:
Create compelling business cases with ROI analysis, cost-benefit evaluation, and risk assessment to support project initiation and funding.
Project Initiation & Governance:
Drive the approval process with internal governance teams, ensuring alignment with compliance, audit, and transformation goals.
Tool & Platform Enablement:
Leverage internal tools and digital assets to design and implement scalable solutions that enhance delivery and operational performance.
Performance Tracking & Reporting:
Define KPIs, track project outcomes, and report progress to leadership and stakeholders.
Key Skills & Qualifications:
Proven experience in
business analysis,
process improvement, or
digital transformation within a BPS or shared services environment.
Strong understanding of
operational metrics,
efficiency levers, and
cost optimization strategies.
Ability to translate business pain points into
technical or process solutions.
Experience with
Microsoft Power Platform,
M365 Copilot, or similar internal automation tools.
Excellent skills in
stakeholder management,
communication, and
influencing across cross-functional teams.
Proficiency in creating
business cases,
financial models, and
project charters.
Familiarity with
compliance,
audit trail, and
governance frameworks.
Bachelor's degree in Business, Operations, or related field; MBA or equivalent is a plus.
Preferred Attributes:
Experience working in a
global delivery model.Exposure to
Life and Annuity Insurance or similar domains is a plus.Certification in
Lean Six Sigma,
CBAP, or
Agile methodologies is desirable.
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