Chief of Staff to CEO

About Bureau

Every day, billions of people interact, shop, and transact online - but behind the convenience lies a growing problem: digital fraud and mistrust. Global losses now exceed US$486B annually, and the questions businesses face are simple yet critical: “Who are you?” and “Can I trust you?” Bureau answers those questions.

Bureau is an all-in-one platform for identity decisioning, fraud prevention and compliance requirements. Trusted for enhancing security and compliance, Bureau simplifies identity management for businesses. This is a place where we celebrate homegrown leaders and have an open-door policy where your voice matters, your ideas flourish, and your potential knows no bounds. We are driven to put our best foot forward every day with confidence, growth, customer obsession and speed as our core values here at Bureau. Think of us as a launching pad for your growth.

In just a few years, our knowledge graph has grown to 1 billion+ verified identities globally. Backed by Sorenson Capital and PayPal Ventures, Bureau is not just scaling fast; we’re shaping the future of digital trust.

Location: Bangalore, India or San Francisco, CA
Reports to: CEO

About the role

As Chief of Staff to the CEO, you'll be the strategic and operational force multiplier who ensures our boldest priorities don't just get set—they get executed.

You'll own the operating system: quarterly planning, strategic initiatives (international expansion, org design, GTM strategy), and internal alignment. You'll work across every function—Sales, Product, Engineering, Finance—to turn ambiguity into structure and strategy into results.

This isn't a note-taking role. You'll drive outcomes, unblock execution, and build the infrastructure that powers a global company.

What you will do

1. Build the Operating System

• Own quarterly planning, OKRs, and leadership reviews

• Design operating cadences that keep teams aligned and moving fast

• Run executive offsites, board prep, and company-wide forums

• Accelerate decision-making across functions

2. Lead Strategic Projects

• International expansion (market entry, GTM execution, partnerships)

• Organizational design (team restructuring, performance management, leadership transitions)

• GTM acceleration (sales playbooks, channel strategy, revenue operations)

• Product launches and fundraising prep

3. Drive Clarity and Alignment

• Write strategic memos, decision docs, and company updates

• Prep materials for board meetings, all-hands, and investor updates

• Ensure everyone knows what we're building, why it matters, and what's expected

4. Enable the CEO

• Help prioritize what gets done now vs. later

• Prepare decision briefs, frame tradeoffs, drive follow-through

• Anticipate bottlenecks and unblock execution

5. Operational Oversight

• Monitor KPIs across Sales, Product, Marketing, and Finance

• Identify bottlenecks and scaling gaps

• Build dashboards and drive data-informed decisions

What you’ll bring

Experience:

• 4-8 years in strategy, operations, or business leadership (consulting, BizOps, GTM strategy, or high-growth startups)

• SaaS, fintech, or enterprise B2B background preferred

• Track record building or improving revenue operations, strategic initiatives, or company-wide processes

Skills:

• Strategic thinking – Turn ambiguity into structured plans with clear outcomes

• Operational rigor – Build systems, track metrics, enforce processes

• Executive communication – Write memos and briefs that drive decisions; influence without authority

• Execution bias – High ownership, follow-through, and accountability

Bonus:

• Consulting background or top-tier MBA

• International expansion or emerging markets experience

• Prior Chief of Staff, Strategy & Ops, or BizOps role

Why this role?

• Direct CEO partnership – Shape strategy alongside the founder

• High leverage – Your work impacts international expansion, major initiatives, and company direction

• Build the foundation – Create systems and processes that scale a global company

• Career growth – CoS roles are launching pads to GM, VP Strategy, VP Operations, or founder roles

Compensation

• Competitive salary + meaningful equity

• Health benefits, flexible PTO, learning budget

How to apply?

Send us:

1. Your resume

2. A brief note (200-300 words):

   • What's the hardest strategic or operational problem you've solved?

   • Why Bureau, why now?

📩 ramneet@bureau.id

What Working at Bureau Looks Like

At Bureau, work is about building something meaningful, together. Some days it’s brainstorming around a whiteboard, other times it’s an idea sparked over chai or in a hallway chat. We move fast, give ownership to those closest to the problem, and turn ideas into action quickly.

Our values shape how we work and win together. We believe in Teamwork and Respect that build strong collaborations, Urgency that keeps us close to customer needs, and a Solution Mindset that drives innovation. With Transparency at the core, we strive for Excellence in everything we do and bring relentless Drive to achieve impactful outcomes. This is what working at Bureau looks like - fast, focused, and built on trust.

Flexibility is built into how we work, helping you balance deep focus with collaboration. Learning never stops: through books, courses, and knowledge-sharing. And well-being matters too, with healthcare for you and your family.

Here, you don’t just build products that protect millions - you build trust, grow your skills, and work with people who’ve got your back.

Why Join Bureau?

At Bureau, you’ll be part of a mission with real global impact: creating digital trust that allows businesses and people to transact safely, fairly, and confidently.

• Work with purpose: Build tools that reduce fraud, expand access to credit, and protect people from digital harm.

• Cutting-edge tech: Solve problems using AI, risk intelligence, and graph-based systems at global scale.

• Massive scale, real-world impact: Your work will directly contribute to protecting millions of people and businesses worldwide.

• Room to grow: Join a company scaling 4x YoY, where ownership and bold ideas are rewarded.

• Culture that empowers: Flexible work hours, fast-paced environment, and a team that values speed and innovation.

• Life at Bureau: From offsites and team outings to Friday snacks and friendly table tennis rivalries, we make sure there’s energy, fun, and connection beyond work.

FAQs:

1. What is our hiring process like?
   We start with a friendly chat to get to know each other and align goals. Then, we’ll have 2-3 discussions where we’ll dive into real-world examples to explore your skills. Finally, we’ll make sure you’re a great fit with our culture and values.

2. How can I improve my chances of getting hired?
   Get to know Bureau’s mission and what we’re all about. Understand the role, and think about how your past work connects with it. Keep your resume simple, clear, and to the point (2 pages or less) to highlight your skills and experience.

3. What is Bureau’s approach to diversity and inclusion?
   We believe in a diverse and inclusive culture where everyone’s voice matters. We focus on diverse referrals, inclusive hiring, and offer special leaves to support our team. Our goal is for everyone to feel valued and empowered to grow with us.

4. What learning and growth opportunities can I expect at Bureau?
   At Bureau, we’re all about growth. You’ll have access to learning resources, mentorship, and exciting projects that help you level up in your career. We’re committed to helping you grow and encourage continuous learning along the way.