Future Client Advisor Opportunities |New York City (New York, New York (US-NY), US)

PURPOSE 
The Client Advisor is responsible for building client relationships with a focus on fostering meaningful connections, recognising key milestones, and upholding Burberry’s luxury standards to support client loyalty and engagement. The role contributes to the delivery of the Burberry Forward strategy through service excellence and commercial performance.
Reporting to Store Management, the Client Advisor requires strong knowledge of fashion and styling, with proven ability in client engagement and selling. The role focuses on delivering a personalised experience that supports commercial objectives.

RESPONSIBILITIES 

CLIENT ENGAGEMENT

•    Build and maintain client relationships through personalised engagement and regular follow-up.
•    Acquire and retain clients to grow the individual and store client book.
•    Conduct appointments to drive loyalty, repeat business, and incremental sales.
•    Understand client preferences to support styling, wardrobing, and cross-selling.
•    Recognise key client milestones to strengthen engagement and retention.
•    Accurately capture and manage client data in line with company policies.
•    Support the client experience by maintaining store standards and assisting with operational tasks.

SERVICE AND SALES
•    Achieve individual and store sales targets and commercial KPIs.
•    Deliver a luxury service experience with strong product, fashion, and styling knowledge.
•    Guide clients through the full client journey, from first impression to sale and follow-up.
•    Provide efficient after-sales support to maintain long-term client relationships.
•    Maintain high standards across front and back of house, including stock, replenishment, and inventory tasks.
•    Uphold visual standards and ensure compliance with company policies and procedures.
•    Contribute to a positive team environment and collaborative store culture.

MEASURES OF SUCCESS 

•    Achievement of individual and store sales KPIs, including appointments, units per transaction (UPT), average transaction value (ATV), and average unit retail (AUR).
•    Delivery of service excellence, measured through Client Compass (Net Promoter Score and mystery shopping).
•    Growth in client acquisition, conversion, and retention.
•    Consistent engagement in client appointments, contributing to repeat business and client development.

KNOWLEDGE AND EXPERIENCE
Core Attributes
•    Strive for excellence in performance and client interactions.
•    Show genuine passion for the brand and products.
•    Be authentic and bring your individuality to work.
•    Demonstrate creativity in selling through personalised, innovative approaches.
•    Maintain strong product knowledge and stay engaged in training.
Experience & Skills
•    Proven track record in exceeding sales targets.
•    Experience in clientelling and building personalised client relationships.
•    Strong understanding of retail operations and competitor products.
•    Excellent oral and written communication with a friendly, authentic tone.
•    Ability to thrive in a fast-paced, team-oriented environment.
Requirements
•    Minimum 2 years in a client-centric role.
•    Fluent in the local language; English proficiency desirable.
•    Additional language skills are a plus.
•    Interest in fashion, art, and culture.

VALUES 

•    Open & Caring: Act with inclusivity and integrity, with an open mindset to encourage diverse perspectives, courage and authenticity while ensuring all voices are heard 
•    Creatively Driven: Bringing passion, drive and excellence in all aspects of your work, committing to our mission of driving better outcomes for Burberry, our clients and our communities.  
•    Forward Thinking: Striving for constant improvement, taking risks to challenge the status quo with accountability for all actions and outcomes 
•    Proud of our Heritage: Thinking, acting and behaving in service of our purpose to continue Thomas Burberry’s legacy with an understanding of who we are, where we come from and where we are going 

• Expected base salary for the role will generally be between $26.00 and  $27.00 per hour at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.

 

• This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Burberry Group PLC is a British luxury fashion house headquartered in London, England.