SOS Hotline Superguide

We promise our users a hassle free banking experience; In case they experience an urgent issue with their bunq account, they need reassurance with a quick & straightforward resolution and be sure bunq always has their back when it counts most 🌈 As a SOS Hotline Superguide, your mission is to provide our users with the empathetic and efficient assistance they need when they reach out to our SOS Hotline, resolving their issues in no time 🚀

Take ownership

Make Life Easy for our users by making data-driven decisions with a user-centric approach 🤝

• Serve as the first point of contact for any user calling our SOS Hotline
• Deliver a top notch customer experience by understanding our user's needs and issue, to provide them with a resolution in the most empathetic way
• Stay up to date with our processes and master them to help our users as efficiently as you can
• Collaborate with operational teams, contributing to constantly improve our user's satisfaction and quality of service
• Мake use of our internal AI tools to streamline your work and focus on what truly matters
  
  

This challenge is perfect for you if

• You speak English on a near-native or professional level
• You're familiar with urgent support roles and know how to deliver high-empathy service
• You have strong and prompt problem solving skills
• You excel at time management, especially for handling urgent cases
• Bonus points if you're familiar with call centre roles
• You're available to cover morning, evening or night shifts during weekdays and weekends
• You have a curiosity for AI and are eager to develop your tech abilities
  
  

Your space to perform

＄ A competitive base gross monthly salary of 3,191BGN

🤟 Great, international colleagues who share your mindset

👩💻 Working hybrid (office presence is only requested Monday to Friday on day shifts) & earn Digital Nomad perks over time

🌃 Remote evening and night shifts

🧳 Digital Nomad program: work remotely 1 week per quarter after 1 year and 3 weeks per quarter after 2 years

📚 We support growth with bunq Academy and €1500 annual learning budget

🚴 A Multisport gym card for your health and wellbeing

🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)

💻 A Macbook to keep with you while you're with us

🍪 Lunch and snacks at the office

⚕️ Private health insurance, just in case

💸 Monthly contribution to your phone and internet bills

🍻 Friday drinks and other celebrations - bunq style

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