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Why BT?
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We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.
Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.
Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.
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Why Business Unit/Function
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Our aim is to create a world-class BT Business unit that delivers long-term value for our customers, colleagues, partners, investors and other stakeholders, both in the UK and internationally, across the full range of business segments from small Business to governments and multinational companies. This includes:
- Driving full integration of channels and products to best serve our business, government and wholesale customers in the UK and internationally;
- Investing strategically in present and future needs of customers, aligned behind common digital, network and security platforms;
- Accelerating our transformation plans and delivery of next generation products and services, making it easier for customers to do business with BT and for BT to transact more profitably with customers; and
- Continuing to invest in the skills, technology and partnerships required to return to growth and become the leading provider of secure multi-cloud connectivity.
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Why this job matters
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The role holder will play a pivotal part in supporting the transformation of the UK business connectivity portfolios into new IT using a modular, reuseable component methodology. The Product Manager role will work closely with existing Product teams as well as the UK Fabric Product Manager lead to define and document requirements including inputting into backlog prioritisation with specific focus on API first.
The role holder will also take a proactive role in supporting product development processes, assisting in the implementation of company product strategies, product management, user experience (UX), software engineering, and analysis across multiple product lines. A key element of the role will be taking a product lead on current portfolio capabilities and defining our API product strategy under UK Fabric. This will involve developing & maintaining Industry & Market Insight in both networking technologies and API best practice to adopt into UK Fabric & API strategy
The role holder will be co-located with the Digital design and delivery teams working on UK Fabric to ensure optimised programme delivery management from a Product perspective.
The role is focussed on the strategic design and implementation of UK Fabric portfolio capabilities taking and validating inputs and requirements across the other business connectivity portfolios in scope including IP VPN, Internet, Ethernet and Could Access. There will be a specific remit on the Digital Product API strategy on existing Data Networking products and as part of UK Fabric transformation.
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What I’ll be doing – your accountabilities
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Skills required for the job
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- Working with UK Fabric Product Manager on owning and managing product requirements & documentation across the UK Fabric portfolio
- Collocated in Benaglore, India with UK Fabric Digital design and delivery teams
- Working with channel propositions team on documenting use cases & personas primarily for business, public sector or wholesale markets
- Defining capabilities against customer demand across the connectivity portfolio
- Working closely with Digital and Networks teams including Network OSS team to ensure maximum reusability for access components within the scope of UK Business Connectivity Fabric transformation.
- Write specifications and support the coordination of product schedules.
- Conducts analysis of customer behaviour, metrics development and cultivating novel techniques to help customers.
- Supporting Data Networking Digital API capabilities, maximising re-use where appropriate of Global Fabric APIs
- Defining future business connectivity API Product approach and ecosystem support
- Collaborating with wider BT virtual team to establish & evolve API best practice that is product/channel agnostic enabling multi-product consumption
- Evolving our Product Development methodology in line with API industry best practice
- Identify & qualify customer problems - translate into validated opportunities/use cases that can be supported by API journeys before we define requirements
- Gathers and incorporates product feedback into subsequent product releases.
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- Ability to understand your audience and communicate clearly and succinctly
- Proactive ownership & delivery
- User Story Definition
- User Experience Design
- User Research & Customer Need Identification
- Data Analysis
- Agile Methodologies
- Backlog Prioritisation
- Objectives and key results (OKR) definition
- Product Strategy
- Product Road mapping
- Product Lifecycle
- Platform Technology Architecture & Feasibility
- Product Discovery & Experimentation
- Stakeholder Management
- Partner Selection
- Project/Programme Management
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BT Group’s Behaviours
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Experience you would be expected to have
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Customer First: - Prioritize customer needs in every decision and action
Challengers: - Challenge the status quo and bring innovative ideas to life.
Committed: - Own outcomes and deliver with integrity.
Clear: - Communicate openly and simply, ensuring alignment.
Connected: - Collaborate across teams to achieve shared goals.
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- Product Management
- Experience developing API-based products
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