Cyber Security Associate

Security isn't always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good. This is an opportunity to play your part and protect our company, our customers and our communities from cyberattack. Be part of a dedicated team and get ready to be challenged every day to make the most of your skills and experience. You'll learn from those around you, and from outstanding training and development resources to become even better at what you do. With the best technology at your fingertips, you'll be part of a friendly and flexible working environment where your contribution is always valued. Why this job matters The Service Ops. Advisor 3 assists in the operational enablement and readiness of services offerings and capabilities, fulfilling user requests, resolving service failures, fixing problems and carrying out routine operational tasks. What you'll be doing 1. Assists the resolution of Sale Operation processes and service issues by liaising with different teams, and communicating key information to other stakeholders as required. 2. Supports incident management, prioritisation and diagnostics, and escalates complex customer issues or incidents to operational managers. 3. Develops and maintains relationships with suppliers, customers and internal stakeholders. 4. Collates data in order to assist with accurate and timely reporting and related insights in respect of key performance metrics. 5. Contributes to the Service Operations initiatives and ensures that services are aligned to the client's business requirements. 6. Assists the implementation of tactical strategies and improvement plans for Sales Operations. 7. Works from existing procedures and analysis of routine information to solve standard problems and enhance operational efficiency. 8. Assists in the operational effectiveness of support services and maintains contractual and delivery documentation with accuracy and keeping details up to date.

BT employs 90,000 people in 180 countries. With huge scale, we're capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed.