Customer Solutions Design Specialist (Gurugram, IN, 122002)

BT Group

Salary: ₹12.3 LPA
Location: Gurugram, Haryana, India
Job type: Full-time

Required skills

Python
change management
compliance
customer needs
database
design patterns
end-to-end
IP
Root Cause Analysis
system integration

About the role

What I’ll be doing – your accountabilities

Role Summary

Own lifecycle operations for 4G/5G Enterprise Packet Core nodes. Also specialize in Nokia SR OS-based IP/MPLS networks and NFM-P operations: including audits, remediation, vendor coordination, and risk-controlled upgrades. Ensure stability, security, and performance through automation, observability, and disciplined change control.

Provides technical concurrence and sign off for high profile and/or critical network changes on major BT core platforms and/or customer bids; accountable for managing technical risk for major platforms.
Provides consultancy on network designs for multiple platforms and/or solutions and/or customers
Develops design patterns across multiple domains.
Responsible for establishing design best practice within a unit.
Responsible for estimating the time and type of resource needed to support deliverables for complex, high impact and high value projects.
Drives Right First-Time solutions and leads lessons learned
Proposes technical strategy to network platforms and/or customer solutions factoring in high impact and high risk as appropriate.
Drives efficiency and scalability through the re-use of network designs and accountable for the design whilst it is deployed across the overall network platform and/or customer solution.
Potentially leads a large matrix team (virtual) and is accountable for complex network development using innovative approaches to design (including cross-portfolio solutions). Leverages technical resource/s as required to deliver the solution.
Decides on design scope and design to leading edge high impact and high-risk network platforms and/or customer solutions
Audit & Install Base: inventory Packet Core Nodes, licenses, versions, dependencies
Remediation: resolve routing/subscriber database/QoS issues, security baselines; troubleshoot EPC/5GC signaling/session problems and database replication
Lifecycle Upgrades: plan/execute software upgrades (schema migrations, config freezes, interop testing) from lab → pilot → production
Audit & Install Base: inventory Nokia SR OS devices (7750/7705), releases, line cards, license keys, HA, and NFM-P components
Service Audit: document L2/L3 VPNs, VPLS/EVPN, QoS policies, OAM, BFD, telemetry/alarms; validate compliance
Remediation: resolve routing instabilities, LDP/RSVP/SR issues, QoS defects, MTU mismatches; fix HA/ISSU configurations
Lifecycle Upgrades: plan/perform Nokia SR OS and NFM-P upgrades/patches, using ISSU/hitless strategies where supported; manage pre/post checks and rollback
Scripting & Automation: automate audits/compliance and mass changes via MD-CLI scripting, NETCONF/gNMI, Python/Ansible; integrate with NFM-P APIs
Risk Management: craft traffic reroute plans, staged upgrades, failover testing, and thorough rollback procedures
Vendor Engagement: work with Cisco, NetNumber and Nokia teams on constraints, field notices and recommended upgrade paths; complete impact assessments
Scripting & Automation: build Ansible/Python playbooks for config validation, backups, compliance, health checks, and API-based changes (NETCONF/RESTCONF)
Risk Management: define change windows, traffic steering/bypass, rollback/fallback routing; maintain risk registers and detailed MOPs
Security & Compliance: lifecycle, segmentation, logging; track vulnerabilities and apply timely remediations
Observability: maintain dashboards/alerts (latency, loss, success rates) and baseline KPIs for core interfaces
Documentation & Recommendations: deliver execution plans, risk assessments, impact analyses, and optimization recommendations
Decides on network models for design testing.
Decides on approach to resolving customer affected issues to leading edge high impact and high-risk network platforms and/or customer solutions, as appropriate.
Resolves in-life issues to high risk and high impact network platforms and/or customer solutions, as appropriate
Decides how to re-use network designs.
Decides on implementation approaches of technology related transformation activity.

Skills required for the job

Provide detailed information on any qualifications, technical expertise or security clearance that you will need for the job. (See example statements below).

Minimum 10 years of relevant experience in Mobile Network domain
Minimum 10 years of relevant experience in IP Routing and IP/MPLS domain
Strong understanding of 4G and 5G packet core domain
Minimum 5-8 years of hand on experience in Nokia 4G/5G CMU (Compact Mobility Unit) product.
Minimum 5-8 years of hand on experience in Cisco 4G/5G Packet Core product.
Minimum 5-8 years of hand on experience in NetNumber HSS.
5–8+ years operating Nokia SR OS IP/MPLS networks and NFM-P Minimum.
Hands-on NFM-P administration, backups, device onboarding, job scheduling
Scripting (Python, Ansible) and model-driven ops (NETCONF/YANG, gNMI)
Strong change management and risk/rollback practices
Good to have working experience on enterprise and mobile private networks
Key achievements in technical expertise on his/her domain.

Common Deliverables:

Install Base Report: HW/SW versions, licenses and dependencies
Remediation Plan: defects found, risk, timeline, and expected outcomes
Lifecycle Upgrade Execution Plan (MOP): steps, validations, rollback, comms
Risk Register: risks, impact assessment, mitigations
Post-Change Report: KPI deltas, incident summary, lessons learned
Automation Assets: scripts/playbooks, runbooks, documentation

Preferred / Bonus:

Cisco StarOS Specialist
NetNumber Specialist
Nokia CMU Specialist
NOKIA SRC/NRP certifications: NRS II

Experience you would be expected to have

Able to deliver significant stakeholder influence to resolve problems. Expected to give technical guidance to others to help resolve issues outside of the domain of the role.
Acts as a point of contact for technical expertise to advise senior stakeholders, internal and external.
Help to identify minimum data fields (across all stages) required from both customer and inventory systems from a technical designer perspective
Identifying dependencies and system integration required to build the work-flow and work with appropriate teams to get the same implemented.
Expert user of design tools; seeks opportunities to develop new design tools for BT, and for external adoption.
Makes authoritative recommendations on tools and processes for network platforms and/or customer solutions, where appropriate.
Able to solve problems typically specific to leading edge high impact and high risk network platforms and/or customer solutions.
Able to solve complex and unknown problems that may lie outside the domain of the role. Problems may impact a single network platform and/or customer solution supporting multiple services. The most complex problem will be platform wide, impacting multiple services (and include multiple vendors) or cross-portfolio solutions.
Impact of decisions are specific to the design strategy and/or direction for leading edge high risk and high impact network platforms and/or customer solution.
Evidence of successful transformation measures – e.g. Network upgrade success rate with minimal customer impact.
On-time delivery of plans, risk assessments, and recommendations
Mentors and share knowledge with others.

BT Group’s Behaviours
Customer First	Prioritize customer needs in every decision and action.
Challengers	Challenge the status quo and bring innovative ideas to life.
Committed	Own outcomes and deliver with integrity.
Clear	Communicate openly and simply, ensuring alignment.
Connected	Collaborate across teams to achieve shared goals.

About the role

The Customer Solutions Design Specialist independently executes a range of workstreams in the creation of end-to-end technical designs, ensuring that business requirements are successful translated into deliverable solutions, which meet customer needs whilst considering the impact of those solutions on all technical and business areas.

What you’ll be doing

1. Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies.
2. Manages and recommends on the technical direction and helps determine the optimum solution design for customers.
3. Manages the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap.
4. Drives the improvement of design and delivery capabilities for end-to-end technical solutions.
5. Manages customer solution design engagement and statement of work creation, including any 3rd party deliverables.
6. Facilitates the development of strong customer relationships at the senior level through providing specialist service design expertise, and influencing the customer's service strategy and operational decisions.
7. Drives consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity.
8. Undertakes customer migration planning and implementation.
9. Coordinates impact assessments and design documentation updates.
10. Resolves complex solution and service issues, leads root cause analysis, troubleshooting and escalation.
11. Pursues the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies.
12. Ensures the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design.
13. Mentors other customer solution designers, helping to improve the team's abilities by acting as a technical resource.
14. Champions, continuously develops and shares with team knowledge on emerging trends and changes in customer solution design.

Essential Skills / Experience

Desirable Skills / Experience

Our Package

About BT Group

Provides telecommunications, broadband, and mobile services across the United Kingdom.

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