IT Support Helpdesk Technician (ZR_22767_JOB)

The IT Help Desk Technician will provide technical support, management, and configuration of the organization's network infrastructure. This role includes implementing software and firmware updates, capacity planning, network security, troubleshooting, and contributing to network modernization projects. The ideal candidate will excel at diagnosing and resolving issues while delivering exceptional technical support to both team members and organizational infrastructure. Key Responsibilities: Network Infrastructure Management Perform systems management and configuration of network infrastructure, including applying software and firmware patches. Execute configuration tasks to ensure optimal performance and reliability of network systems. Assist in network capacity planning to meet organizational growth and operational requirements. Technical Support and Troubleshooting Deliver expert-level support to infrastructure services regarding network-related issues. Conduct root cause analysis, troubleshooting, and problem resolution to minimize downtime and maintain network performance. Project Support and Development Collaborate on network infrastructure modernization projects, ensuring alignment with organizational objectives. Contribute to technical design and provide input for automation and scripting initiatives to enhance efficiency. Security and Compliance Implement and monitor network security measures to safeguard organizational data and systems. Ensure compliance with organizational policies and industry standards for network security and data integrity. Continuous Improvement Provide recommendations for necessary software and hardware upgrades to maintain network stability and performance. Provide support to hardware and software systems remotely Maintain detailed technical documentation, including configuration changes, support logs, and troubleshooting steps. Requirements Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Minimum of 2-3 years in network administration, IT support, or a similar role. Strong knowledge of network protocols, hardware, and software systems. Proficiency in troubleshooting tools and diagnostic techniques. Familiarity with automation and scripting languages (e.g., Python, PowerShell). Excellent communication and interpersonal skills to support team collaboration and end-user assistance. Ability to prioritize tasks and manage time effectively in a fast-paced environment.

BruntWork is a leading remote outsourcing company that specializes in connecting companies with top-tier talent from around the world. With clients spanning across Australia, the United States, Canada, New Zealand, Singapore, and Europe, BruntWork is committed to offering flexible work opportunities that cater to both organization needs and employee aspirations. Founded in 2020, the company strives to revolutionize the hiring landscape by pairing ambitious startups with skilled professionals. The team's mission is clear: to enable businesses to thrive by providing access to a distributed workforce that can perform essential tasks remotely. Whether you are a skilled customer service representative, marketer, or IT expert, there's a place for you at BruntWork. The company values innovation, inclusivity, and integrity, ensuring a rich culture where employees can succeed and grow professionally, without the confines of traditional office settings. This commitment to creating an enriching remote work environment is what sets BruntWork apart in the staffing and recruiting industry.