Assistant Program Director

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.

The Family Enrichment Center is a community-driven initiative designed to support families through connection, collaboration, and care. Staff work alongside stakeholders in community district 12 to co-create a welcoming space where families can access peer support, culturally relevant programming, and community-oriented activities. The FEC promotes protective factors and community well-being by offering evolving, family-informed services in a non-judgmental and home-like environment.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide direct services to a diverse client population.
• Maintain case records and statistics for program.
• Assist the program director in recruiting and training direct service staff.
• Administer personnel policies and procedures under the guidance of the program director.
• Hold monthly supervision meetings with staff supervised.
• Develop regular communication with contract managers for programs supervised; act as liaison with funding source.
• Ensure all programs meet contractual goals and reporting requirements.
• Monitor program progress and submit all required reports to funding sources, including.
• Submit internal progress reports on a monthly basis, or more frequently as required.
• Plan and develop budgets, and work with Program Director and fiscal staff to ensure that collection of payment from funding source is current.
• Monitor fiscal expenses and analyze fiscal reports on a monthly basis.
• Prepare proposals for the development, expansion and continuation of programs in coordination with Department Director and the Program Director.
• Monitor staff performance, including performing case reviews and structured observations.
• Participate in, and encourage staff to become involved in, agency events.
• Act as liaison with the community including the area community district.
• Perform additional duties as assigned by manager.

PROGRAM SPECIFIC RESPONSIBILITIES

• Provides administrative, clinical and case management supervision to up to 5 Case Managers.
• Reviews and ensures proper documentation in Contact Grids, PROMIS, Connections and offline documentation, including the listing of contacts, progress notes, Family Assessment and Service Plans and Family Team Conferences.
• Provides weekly supervision to the Case Managers and documents it in supervision notes.
• Completes monthly Supervisory Case Reviews in Connections and offline for all cases assigned to their team.
• Reviews all correspondence and court reports prior to delivery. 
• Attends Family Team Conferences, Elevated Risk Conferences and Child Safety Conferences to maintain case focus and direction; facilitates conferences as needed.
• Joins the Director on meetings of relevance to the department’s work (ACS, OCFS, COFCCA).
• Participates actively as a member of the program's management team in strategic planning, capacity building, ongoing assessment, evaluation, planning and development of the program.
• Attends trainings to improve skills and strengthen practice. 
• Completes annual performance evaluations for all supervisees.
• Maintain availability and access for staff to consult when they are in the field. 
• Facilitate groups as needed.

QUALIFICATIONS

• Master’s degree in social work. License within 6 months of hire. 
• A minimum of one to two years program management experience.
• Strong oral and written communication, time management and organizational skills are necessary.
• Proficiency in Microsoft Office suite and other standard business technology is required. 

PHYSICAL REQUIREMENTS

• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact hrbenefits@bronxworks.org.

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