PAY TRANSPARENCY STATEMENT:
In accordance with The Massachusetts Pay Transparency Act, BNHC provides reasonable pay range for each posted position. Actual compensation will be based on multiple factors such as relevant experience, education and training to determine offered rates. This range represents the organization's good faith estimate of the possible compensation at the time of posting.
POSITION SUMMARY:
The Triage Registered Nurse (RN) plays a key role in supporting providers and delivering direct patient care within a patient-centered, team-based environment. This position ensures safe, efficient, and compassionate service for patients and their families. In this role, the RN performs a wide range of clinical duties, as well as manages switchboard responsibilities and responds promptly to incoming calls from patients seeking guidance for questions or health concerns. The nurse must multitask effectively while assessing patient needs, offering evidence-based nursing advice, determining the need for Emergency Department referral, scheduling appointments, and documenting all interactions accurately within the electronic health record. Relevant information is forwarded to providers as necessary to support continuity and quality of care. Additional responsibilities include telephone and face-to-face assessments, hospital follow-up coordination, overnight triage follow-ups, processing medication refills and prior authorizations, completing nursing tasks and procedures, responding to codes, and providing coverage in clinical areas when staffing shortages occur.
This role requires strong clinical judgment, excellent communication skills, and a commitment to delivering patient-centered care. All clinical tasks and procedures are performed within the RN scope of practice as defined by the Nurse Practice Act and in full compliance with Board of Registration regulations. The RN is expected to consistently demonstrate competency in all required skills.
REPORTS TO:
Charge Nurse, Clinical Supervisor and Director of Nursing.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Professional Behavior:
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Demonstrates ability to prioritize demands, work with distractions, adapt to change, exercise efficient time management, and work independently.
Tasks – including but not limited to:
Patient Procedures.
Other Patient Services.
Care of Equipment.
Proper handling, cleaning, and storage of all equipment.
Cold sterilization.
The Registered Nurse is part of the patient care team as defined by Patient Centered Medical Home structure
Participation includes but is not limited to:
Overseeing completion of patient centered work by nursing staff assigned to their floor
Delegating follow-up of patient hospital discharges to other nursing staff in the absence of the assigned nurse. Assists with hospital discharges as needed in order to maintain compliance with following-up on hospital discharges within forty-eight (48) business hours.
Monitor reports for completion of care
Other tasks as assigned.
Participates in huddles, for daily pre visit planning
QUALITY ASSURANCE/IMPROVEMENT:
Quality assurance monitoring – participates in the betterment of the health center through studies and reviews as necessary.
Goal setting – assess personal, team, and organization goals.
Participates in devising, reviewing, and revising policies, procedures and protocols.
TEAMWORK ORIENTATION:
Conflict Management –