RM Education
Website:
rm.com
Job details:
Overview
Would you like to help enrich the lives of learners around the world?
RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future.
At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.
What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful.
RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources).
Visit us here to find out more: www.rmindia.co.in
We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged.
Responsibilities
The Role
The Infrastructure Engineers’ role is a technical role and is broken down into the following
Areas
- Responsibility for the ongoing support and operational function of the Connectivity network and associated services, providing a 3rd line support role for escalated support requests from our Operations Teams and Customers and may involve occasional anti-social hours. Technical leadership in major incident scenarios is expected.
- You will be tasked with identifying and implementing improvements to the RM Connectivity Services estate in order to improve service to our customers, increase operational and delivery efficiency and help grow the RM Technology business.
- You will act as technical mentor and coach to more junior members of the team and facilitate a close working relationship across the UK and India Operations and Support teams.
- You will provide technical training, share and embed best practice and processes and ensure these are adhered to where applicable.
- A succinct and clear communicator you will have excellent communication skills, able to engage confidently with internal stakeholders, colleagues, and customers alike.
Main Responsibilities
- Technical maintenance of defined products and services to agreed standards in line with customer contractual requirements.
- Write and review technical proposals, detailed designs, implementation plans and supporting documentation as appropriate, delivering associated training to supporting teams as needed.
- Liaise with internal stakeholders and external customers to gather requirements, produce specifications and development plans.
- Where appropriate provide pre-sales advice and documentation to the RM Sales teams. Support Service Delivery/Account Managers with key account queries. Assist with content and development of solutions for strategic tender opportunities.
- Champion, identify and implement improvements to our day-to-day operational processes. This will include but not be limited to Incident & Problem Management, Change Management, Risk Management, Knowledge Management and all processes supporting ISO27001 and any compliance requirements.
- Provide 3rd line and proactive support and maintenance for the range of RM Broadband Internet products through application of practical knowledge and experience. Lead the technical response to major incidents.
- Mentor and coach more junior members of the Operations teams. Work closely with the Operations and Sysadmin teams to share knowledge, improve processes and embed best practice.
Experience
Skills and Experience
Minimum 10+ years of Experience in Networking and minimum 5 years with RM Broadband.
- Proven technical troubleshooting skills and ability to collate, interpret and convey data from multiple sources. Ability to assess and prioritise faults and respond or escalate appropriately
- Several years' experience of developing and / or operating ISP or large enterprise related infrastructure.
- Detailed technical and operational knowledge of the following; Connectivity products (DSL, Leased Lines, etc), WAN technologies and MPLS, Juniper/Cisco routers and switches, routing protocols including BGP and OSPF, firewalling and network security. JNCIP or CCNP certification or equivalent knowledge.
- Technical knowledge and operational experience of the following: ISP Linux environments, server load balancing, web filtering, proxies, web hosting, SMTP and e-mail filtering, DNS
- Practical knowledge of open-source monitoring tools such as Icinga, Grafana, Prometheus.
- Excellent planning and organising skills to determine and manage operational timescales and estimates.
- Excellent communications & influencing skills. The ability to produce and present workshops and training sessions to peers.
The Following Skills And Experience Are Also Desirable
- Windows Server 2016+, Active Directory and Group Policy
- JNCIE or CCIE
- JNCIP-SP or CCNP Service Provider
- Experience of ISP transit and peering implementations and management
- SANs and storage technologies
- Backup technologies including Veeam
- Fortinet products
What's in it for you?
At RM My Work Blend @RM provides office-based colleagues with multi location and hybrid working options to suit them. As well as your office base, you can spend a proportion of your time working at alternative locations, and with flexibility of hours, as appropriate to the role. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working.
As well as a competitive salary our core benefits package includes Group Health Insurance, Group Personal Accident, Group Term Life Insurance, Doctor consultation reimbursement, annually, Medical reimbursement, monthly/Qtry/Annual Rewards & Recognition program, Annual Salary Review & Bonus payouts, Children’s Education Assistance Subsidy, Summer Vacation Scheme, Staff Children Engagement Programme, Knowledge Acquisition Subsidy, Transportation Subsidy, Birthday & Marriage gifts and Subsidized Technopark Club Membership. RM India also has a comprehensive Rewards & recognition program to recognize and reward employees. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.
To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at recruitment@rm.com
Click on Apply to know more.