Senior Service Analyst

Are you passionate about using technology to make a real difference in people's lives? Do you thrive in a fast-paced environment where no two challenges are the same? Ready to lead service excellence and drive continuous improvement in a purpose-led organisation? Step into a role where your technical expertise powers real-world impact. As a Senior Service Analyst, you'll be at the heart of delivering seamless, reliable technology that supports life-changing work across the UK and beyond. From resolving complex issues to driving service improvements, you'll collaborate with passionate colleagues and stakeholders to make sure our systems run smoothly and securely. Whether you're troubleshooting on-site or supporting users remotely, your empathy, adaptability, and problem-solving mindset will help create a positive experience for every user. This is more than just a tech role—it's your chance to help people in crisis by ensuring the tools they rely on simply work. A day in the life of a Senior Service Analyst will involve: Supporting staff and volunteers across the UK and overseas with technical issues, both remotely and in person. Investigating and resolving incidents, identifying root causes and working with others to prevent future problems. Translating user needs into technical solutions that improve service delivery and user experience. Logging and tracking service requests, changes, and improvements to ensure accurate records and accountability. Producing clear reports on service performance and contributing to improvements in reporting processes. Visiting offices to assess and maintain IT systems, devices, and infrastructure, ensuring everything runs smoothly.

The British Red Cross is a charitable organization that provides humanitarian aid, both nationally and internationally. It is part of the International Red Cross and Red Crescent Movement, the world's largest independent humanitarian network.