Library and Information Services Coordinator

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people. Library and Information Services Coordinator Role Purpose To deliver the day-to-day operations of the British Council libraries across both physical and digital platforms in accordance with the standards required by the British Council. To deliver excellent customer services to library customers and support the growth of the library membership, including income targets. To deliver events and activities aligned to the British Council's Cultural Engagement and business objectives. Main accountabilities but not limited to the following: Service and product delivery Support Delivers a range of customer-focused library services within agreed corporate procedures, to a high standard Maintenance of accurate records across a range of relevant systems (e.g. Library Management System) Logistical coordination and delivery of internal and external activities/ events both physical and virtual, ensuring they run smoothly and efficiently. Customer Support Receives and responds to enquiries from/ to customers pertaining to library materials and services, with potential areas of expertise assigned to them. Able to identify when to refer more complex issues onwards Recognises and understands the impact of incidents arising (complaints, resourcing problems, logistical or technical difficulties) and proactively alerts team leader to any issues of concern that are likely to impact service delivery/ customer experience/ task delivery Risk & compliance Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to always protect the interests of the BC and its customers. Relationship & stakeholder management Proactively liases with others (inside and outside the British Council) to ensure effective coordination and delivery of events, services and activities. Builds a wider understanding of the British Council and its operations and services across units and regions to enable effective resolution of issues, and better delivery of services. Initiate and manage partnerships with government and private stakeholders for the sales and promotion of the British Council Digital library. Participate in outreach events if any to promote literature, the Digital Libraries and lifelong learning. Finance and Resource Management Monitors and takes responsibility for small scale resources, cash and stock, following established procedures and ensures that equipment and materials are available and ready to use when needed Managing Self and others Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/ weekly time horizon Minimum requirements: Graduate in any discipline (16 years of education) 1 year or more relevant work experience preferably in a customer service environment with experience in managing customer relationships Desirable: Degree/ qualification in library services or equivalent experience in a cultural institution/ organisation Knowledge of Library Management Systems (KOHA) or equivalent Experience delivering events Experience working with young people and / or diverse audiences, including children Knowledge of mainstream literature and/ or educational and cultural resources around English language and the Arts

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.