Associate Director, Global Product Quality Complaints

As the Hyderabad Product Quality Complaints (PQC) Team Lead, you are responsible for the delivery performance and quality of service provided by the HYD PQC team. Reporting to the HYD Global Quality Lead, you will collaborate with the Global Process Owner for Product Quality Complaints to ensure compliant, accurate, timely, and efficient management of Product Quality Complaints and associated data, systems, and processes for BMS products. You will lead the Hyderabad PQC team to process complaints robustly and timely, meeting enterprise and global regulatory requirements. Additionally, you will oversee the PQC surveillance team to manage and analyze data, identify trends, and support effective decision-making. You will also lead the PQC digital team to optimize processes and system interfaces. Continuous communication with management and key stakeholders is essential. You are accountable for the team's performance, compliance, and audit readiness, managing product return and replacement processes, and partnering with global colleagues to resolve issues. You will ensure the team is trained and proficient, support the development of training programs, and promote quality risk management. Leading the surveillance team, you will generate complaint metrics and monitor KPIs to improve processes. You will also support Product Surety/Corporate Security and Serialization activities, manage employee-related activities, and foster a collaborative and empowered team environment.

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.