Location: Los Angeles, California
Salary: $24.04 - $26.00 per hour
Organization Overview
Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors.
In short, we do good work.
We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it.
Department Summary
Brilliant Corners’ People Operations Department provides our organization structure and the ability to meet its business needs through managing the company’s most valuable resources- its employees. People Operations key functions include talent acquisition; employee relations; payroll and benefits; people management; compliance; and organizational development.
Position Summary
The Receptionist is the first face a guest in our office sees – and it should be a positive one! We treat every visitor to our office with compassion & respect – we want each person to feel valued and seen. Our office is fun, friendly, and fast-paced, where every day is different. Therefore, we need someone who is flexible and can adjust to changes quickly and calmly. We work with underserved populations such as the homeless and re-entry populations so we are looking for someone who is comfortable working with different groups of people whose backgrounds may differ from their own. There is a heavy call volume and a steady flow of visitors to our office. The ability to multi-task and work with interruptions, conduct business with the highest confidentiality, and be physically on-site Monday to Friday from 8:30 am to 5:30 pm is required. This is a Non-Hybrid/Non-Remote Position.
Position Responsibilities
- Provides a warm and professional welcome for a diverse set of clients, partners, and vendors.
- Ensures that the reception area and elevator lobby are always clean and uncluttered.
- Accepts in-person rent payments from clients, writes out receipts, and secures payments in appropriate location.
- Assists clients who want to file a grievance and de-escalates situations as needed.
- Routes clients, partners, candidates, and vendors to the appropriate staff over the phone or in person.
- Problem solves to determine the best person to field the call. Also, answers general inquiries regarding our programs.
- Collects mail and distributes to appropriate program personnel.
- Maintains the employee contact list.
- Orders supplies for the kitchen, conference room and supply areas and ensures these areas are clean and well-stocked.
- Takes notes and coordinates meetings, as needed.
- Maintains visitor log, call log, and incident report log.
- Other duties as assigned by the Office Manager, POPS (HR), or Compliance & Safety Manager as needed.
- Ability to work independently with minimal supervision after the first 90 days.
- Assist Finance/Accounting Department in accountability in receiving checks received in person, via mail or FED EX or UPS delivery for Finance/Accounting to pick up checks for proper processing.