Customer Support Advocate (Temporary)

Who You Are Brightwheel is seeking temporary Customer Support Advocates to assist our growing community of directors, teachers & parents during a period of high demand. This 3-month contract role is ideal for someone with customer service experience who can quickly get up to speed, follow structured workflows, and deliver helpful, empathetic support in a fast-paced environment. You're a great fit if you thrive in structured support roles, enjoy helping others, and are able to work independently while delivering high-quality, high-volume service. While this role focuses primarily on triaging and resolving lower-complexity issues using existing tools and macros, your contribution will have a real impact on customers and the broader support team.

Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has lasting social and economic impact. Brightwheel's vision is high quality early education for every child. We pursue this by directly supporting teachers in the classroom, engaging parents in the development of their kids, and enabling the small businesses that make up the backbone of the $175 billion early education industry. Brightwheel is the most loved technology brand in early education, trusted by tens of thousands of providers and millions of educators and families.