About the role
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<div><strong>Benefits:</strong></div>
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<li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Flexible schedule</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training & development</li>
</ul>
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<strong>ABOUT OUR AGENCY:<br></strong>Our agency opened in July 2016 and is home to a team of four. I’m a second-generation State Farm agent, proudly continuing a family legacy that began 47 years ago at this very location. Before taking over the agency, I worked at a startup in California, helping grow it into a multi-million-dollar company specializing in packaging products.<br><br>I graduated from a local college where I met my wife. Together, we’re raising three children, one in college at University of Washington and the other two are still in high school. I love the outdoors, skiing, mountain biking, and cycling, and I’m deeply involved in my church and several local nonprofits.<br><br>We offer a casual office environment, PTO, team events and lunches, team-building activities, and birthdays off. We make it a priority to celebrate milestones and achievements together as a team.<br><br>Our culture is close-knit and relationship-driven, centered around a simple motto: “Truly caring and serving customers with empathy and genuine care.” We work hard, play hard, and keep things fun — I’m known for my sense of humor and for leading with heart. We’re looking for team members who are sincere, kind, driven, and genuinely care about making a difference in the lives of others.<br><br><strong>ROLE DESCRIPTION:</strong>
</div><div>As a Customer Service Representative - State Farm Agent Team Member with Brian Pepelnjak - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. </div><div><br></div><div>We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. <br><br><strong>RESPONSIBILITIES:</strong>
</div><ul>
<li>Answer customer inquiries and provide policy information.</li>
<li>Assist customers with policy changes and updates.</li>
<li>Process insurance claims and follow up with customers.</li>
<li>Maintain accurate records of customer interactions.</li>
</ul><div><strong>QUALIFICATIONS:</strong></div><ul>
<li>Communication and interpersonal skills.</li>
<li>Detail-oriented and able to multitask.</li>
<li>Previous customer service experience preferred.</li>
<li>Bilingual Spanish preferred.</li>
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