Website:
kulchapatola.com
Job details:
Brand Trainer — Kulcha Patola
Full-time | On-site | Chandigarh / Tricity | Travel across outlets required
Kulcha Patola is building India’s first organized Punjabi Fusion QSR brand — chef-less, SOP-driven, commissary-backed, and designed to scale across cities.
We are not looking for someone who only “takes training sessions.”
We are looking for someone who can turn brand standards into daily outlet behaviour.
Someone who can walk into an outlet, observe gaps, coach teams on the floor, fix execution issues, document learnings, and make sure every guest gets the same Kulcha Patola experience — whether it is Patiala, Mohali, Chandigarh, Delhi NCR, or the next city we open.
What You’ll Own
As Brand Trainer, you will be responsible for building and enforcing Kulcha Patola’s training culture across front-of-house and back-of-house teams.
Your work will include:
- Training outlet teams on guest experience, order-taking, upselling, hygiene, grooming, service flow, food handling, and brand behaviour.
- Coaching staff directly on the floor during live operations.
- Ensuring SOPs are not just written, but actually followed during rush hours.
- Conducting outlet training audits and identifying gaps in execution.
- Creating simple, practical training modules for new and existing team members.
- Supporting new outlet launches through pre-opening training and launch-readiness checks.
- Working closely with operations, kitchen, commissary, and management teams to roll out new processes, menu updates, campaigns, and service standards.
- Maintaining training trackers, attendance records, skill matrices, checklists, and performance reports.
- Building a strong service culture where every team member understands the brand, not just the task.
Who We’re Looking For
You should be someone who is:
- Strong in communication, coaching, and people handling.
- Comfortable training semi-skilled outlet teams in a practical, on-ground manner.
- Experienced in QSR, food service, retail, hospitality, cloud kitchen, café, restaurant, or franchise operations.
- Process-driven, but not theoretical.
- Comfortable travelling between outlets.
- Sharp enough to notice small operational gaps before they become big customer experience problems.
- Able to document processes clearly and use basic digital tools for tracking.
- Disciplined, energetic, and comfortable working in a fast-scaling startup environment.
Prior experience in training, outlet operations, hospitality training, QSR SOP implementation, will be preferred.
This Role Is Not For You If
- You prefer only classroom-style training.
- You are uncomfortable correcting teams on the floor.
- You do not like travelling between locations.
- You cannot work with checklists, trackers, and measurable standards.
- You want a slow, fixed-scope corporate role.
Why Join Kulcha Patola
Kulcha Patola is at a stage where systems, people, and execution will define the next phase of growth.
This role gives you direct ownership in building the training backbone of a brand that is scaling across outlets and formats. You will work closely with the founding and operations teams, influence how new outlets are launched, and help shape the service DNA of the company.
Location
Chandigarh / Tricity — On-site
Role Type
Full-time
Compensation
As per experience and capability.
Apply
Send your CV with the subject line:
Application — Brand Trainer | Kulcha Patola
to: gunraj@kulchapatola.com
Click on Apply to know more.