Branch Manager - Gold LoansAditya Birla Sun Life Insurancefull-timeRequired skillscompliancecustomer engagementcustomer serviceLTVVaultAbout the role Aditya Birla Sun Life Insurance Website: adityabirlacapital.com Job details: Key Result Areas Supporting Actions Business Growth & Acquisition Achieve targets for new CUID creation. Drive new customer disbursements as per percentile role benchmarks. Ensure net growth and tonnage growth in line with branch plan. Yield & Profitability Management Achieve onboarding yield benchmarks Drive optimal ticket size, renewal mix, and repeat customer engagement. Ensure cost-efficient branch operations. Portfolio Quality & Risk Management Maintain auction-to-book ratio Ensure strict adherence to LTV, documentation quality, and purity testing protocols. Resolve spurious and bentex cases within defined timelines Collections & Delinquency Management Deliver resolution for 0–30 DPD bucket. Monitor overdue accounts and perform timely follow-up. Support recovery actions as per internal guidelines. Compliance, Audit & Governance Achieve audit score as defined, ensure closure of audit findings. Maintain zero-tolerance on operational deviations and regulatory breaches. Ensure accuracy in process, record keeping, and vault management.Customer Service & Branch Experience Ensure high service quality, fast turnaround time, and seamless grievance resolution. Maintain branch hygiene, safety, and security standards. People Leadership & Productivity Lead ABM, Gold Valuer, GLO, and CSE for daily performance. Conduct coaching, on-the-job training, and reviews. Ensure manpower productivity as per branch benchmarks Click on Apply to know more. This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.