IIFL Finance
Website:
iifl.com
Job details:
Company Description IIFL Finance is a leading non-banking financial company in India, offering a wide range of products including gold loans, business loans, personal loans, and digital financial solutions. With over 20 years of experience serving retail and MSME customers, the company focuses on delivering convenient, flexible, and customer-centric services. Innovative offerings such as Business Loan on WhatsApp and Gold Loan at Home reflect IIFL Finance’s commitment to modern financial needs. The organization operates a robust network of more than 3,000 branches across 500+ cities, serving over 6 million customers nationwide. IIFL Finance continues to build its reputation as a trusted financial services provider with strong emphasis on service quality and accessibility.
Role Description The Branch Manager role at IIFL Finance is a full-time, on-site position based in Amritsar. The Branch Manager will oversee daily branch operations, including managing loan and financial service processes, ensuring compliance with company policies, and maintaining high standards of customer service. This role includes supervising and mentoring branch staff, monitoring sales performance, and driving business growth through local marketing and relationship-building with customers and partners. The Branch Manager will be responsible for achieving branch targets, managing risk and documentation, and ensuring smooth coordination with regional and head office teams. The position requires hands-on involvement in service delivery, problem-solving, and continuous improvement of branch efficiency.
Qualifications
- Demonstrated experience in branch operations, retail banking, financial services, or NBFC environments with strong knowledge of loan products and compliance.
- Proven people management skills, including team leadership, performance monitoring, coaching, and fostering a collaborative work culture.
- Strong customer service orientation with the ability to build relationships, resolve issues promptly, and maintain high customer satisfaction.
- Solid business development and sales abilities, including target achievement, local market understanding, and execution of branch-level growth strategies.
- Excellent communication, interpersonal, and negotiation skills, with proficiency in relevant local languages and English preferred.
- Good analytical and problem-solving skills, including comfort with data, reporting, and use of basic financial and office software tools.
- Bachelor’s degree in Finance, Business, Commerce, or a related field; a master’s degree or professional certifications in finance or management are an advantage.
- Prior experience in managing a branch or team in Amritsar or similar markets will be considered beneficial.
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