Care Insurance
Website:
careinsurance.com
Job details:
Company Description Care Health Insurance is a specialized health insurer offering a wide range of products, including retail health insurance, top-up coverage, personal accident, maternity, international travel, critical illness, and group health solutions for corporates. The company also serves rural markets through micro insurance products and provides a comprehensive suite of wellness services. Guided by a strong consumer-centric philosophy, Care Health Insurance leverages technology to enhance customer service, drive product innovation, and deliver value-for-money solutions. The organization has received multiple industry recognitions, including the ‘Overall Achievement Award’ (SAHI category) at ASSOCHAM’s 16th Global Insurance Summit & Awards, and several honors in 2024 for claims service excellence, rural sector leadership, and product quality.
Role Description This is a full-time, on-site Branch Manager role based in the Mumbai Metropolitan Region. The Branch Manager is responsible for overseeing daily branch operations, ensuring efficient service delivery, and maintaining compliance with company policies and regulatory requirements. The role involves leading and coaching the branch team, setting sales targets, driving business development activities, and building strong relationships with customers, partners, and local stakeholders. The Branch Manager will monitor performance metrics, manage budgets, oversee claims and service escalations, and implement process improvements to enhance customer experience. The position also requires close collaboration with regional and corporate teams to execute strategic initiatives and contribute to branch growth and profitability.
Qualifications
- Candidates should possess strong leadership and people management skills, including team supervision, coaching, performance management, and conflict resolution.
- Candidates should possess branch operations and sales management skills, such as business development, target setting, pipeline management, and customer relationship management.
- Candidates should possess financial and analytical skills, including budgeting, forecasting, data analysis, and the ability to interpret branch performance metrics.
- Candidates should possess customer service and stakeholder management skills, including handling escalations, ensuring service quality, and building long-term client partnerships.
- Candidates should possess knowledge of insurance products and regulatory requirements, especially in health insurance, claims processes, and compliance standards.
- Candidates should possess strong communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external partners.
- Relevant bachelor’s degree in business, finance, management, or a related field; an MBA or professional insurance certification is an advantage.
- Prior experience in branch management, banking, financial services, or insurance, preferably with responsibility for sales and operations.
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