Project Manager (Localization) W2 637

I have over 4 years of hands-on Project Management experience, leading cross-functional teams and delivering high-impact technical solutions across insurance tech, AI-driven platforms, and customer experience systems. Most recently, I led two major projects: 1. AI-Powered Sentiment Analysis & Churn Prediction System: I led and co-developed a platform that analyzed thousands of chat interactions between insurance agents and customers using NLP and sentiment scoring. Built churn prediction models that helped proactively identify dissatisfied customers. This directly improved retention by over 20%. I was responsible for end-to-end delivery — from requirements to deployment, team coordination, and stakeholder reporting. 2. Motor Insurance Product Suite (Thailand + India): I managed the rollout of a dynamic motor insurance platform with underwriting, claims, and policy issuance modules. Coordinated across product, engineering, QA, and compliance teams. Delivered integrations with local vehicle APIs and payment gateways. Oversaw sprint planning, backlog grooming, and vendor alignments. I follow Agile/Scrum methodologies, have experience with JIRA, Confluence, and I use clear OKRs and documentation to keep teams aligned. I combine strong technical knowledge with leadership to make sure projects are not just delivered — but delivered right.

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