JOB DESCRIPTION
Bradford Company is looking for a bright, innovative, and highly motivated Paperboard Customer Support Specialist within a manufacturing environment to support the sales and other internal departments in the areas of design, quoting, sampling, and order entry of Partition Group orders.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Demonstrate proficiency in various software systems (ERP, Project Management, etc.) used to support inventory control and management, customer information, account creation and maintenance, quote generation, and purchase order entry.
- Respond to customer inquiries via phone, email, and ERP systems regarding paperboard product specifications, pricing, availability, and order status in a professional manner.
- Process and manage sales orders from entry to delivery, ensuring accuracy and timely fulfillment.
- Collaborate with Sales to gather competitive information, develop strategic pricing, and cultivate and grow market share.
- Demonstrate strong analytical and communication skills to be able to make good business decisions independently.
- Coordinate with internal departments including production, scheduling, and sales to meet customer expectations, resolve order issues, and execute Partition Group sales strategies.
- Investigate and resolve customer complaints, returns, or claims in a timely and professional manner.
- Maintain accurate and up-to-date customer records and order documentation.
- Support the onboarding process of new customers by guiding them through product options, ordering procedures, and delivery schedules.
- Provide product knowledge and guidance to customers, including sustainability options, grades, coatings, and weights.
- Assist in forecasting and inventory planning by communicating customer demand trends and new product/marketing opportunities to internal teams.
- Identify opportunities for process improvements and work with the team to enhance the overall customer experience.
- Provide training and technical support for customer support personnel and account managers when necessary.
- Perform other duties as assigned.
EDUCATION and/or EXPERIENCE
Associates Degree; or two or more years related experience and training, or equivalent combination of education and experience.
BENEFITS
- Health Benefits: medical, dental, and vision
- Wellness Program
- Paid Time Off (PTO)
- Holiday pay
- Company 401(k) match
- Tuition reimbursement
- Company-paid short-term and long-term disability