Library Assistant

We have an exciting opportunity for you to join us as a Library Assistant, helping to shape a modern, community-focused library service that serves as a hub for connection, learning and opportunity for our residents. At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment. We understand the importance of a good work-life balance. About you... As a Library Assistant you will quickly build rapport with customers, showing patience and understanding. You will be a confident, enthusiastic individual with a passion for customer care and strong ICT skills, ready to make a positive impact on our team. To succeed in this role you should be self-motivated, show determination and resilience to achieve results. As a Library Assistant you will be joining a team of dedicated staff plus volunteers, committed to delivering our core offers and wide-ranging events' programme, providing an excellent service to all our customers. Your 'home' library will be Whitegrove Library, you will work an average of 37 hours per week across the libraries in our borough. The working pattern requires working two Saturdays out of three, with a day off during the week when a Saturday is worked. You must be able to work flexibly and travel between branches. Please see the full advert on our website for the working pattern. About the Team... We are always looking for better ways of doing things: How can we make the most of our library resources Create exciting spaces that our residents want to spend time in Harness technology to improve the overall experience These are just a few of the exciting opportunities you could be part of when you join our team. You will be empowered to take ownership of your work and there will always be room for your ideas and ongoing opportunities to learn, develop and progress. Key responsibilities... Provide a high-quality service to the public via all service points within Bracknell Forest Council, answering information enquiries in person, by telephone, and digitally, and to support customers in the use of ICT. Assist customers to issue, return and renew items of stock using the self-service kiosks. Promote areas of stock by creating and updating new monthly displays. Assist with the organisation and running of activities and events for all age groups to generate library income, including the sale of goods and services as required. Support volunteers allocated to branches, assisting with their training and helping them to feel part of the team.

Bracknell Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment. All successful candidates for this role will be subject to a DBS (Disclosure & Barring Service) check as part of our pre-employment checks process.