ARDEM Incorporated
Website:
ardem.com
Job details:
Utility Account Coordinator (US Vendors )
Experience: Minimum 1+ year in a coordination of Utility, Vendor Set up role
Employment Type: Full-Time
ROLE OVERVIEW:-
We are looking for a proactive and detail-oriented Utility Account Coordinator to manage utility accounts with US-based vendors. You will serve as the primary point of contact for utility companies, ensuring accurate billing, timely payments, and seamless account management across multiple vendors.
KEY RESPONSIBILITIES:-
- Contact US utility vendors via phone and email to set up new accounts and resolve account issues promptly.
- Coordinate with vendors to update account details, billing information, and service changes.
- Log in to vendor portals to review bills, download statements, and manage account information.
- Process and schedule payments through online vendor portals, ensuring zero missed deadlines.
- Maintain accurate, up-to-date records of accounts, login credentials, and payment statuses.
- Follow up with vendors for discrepancies, missing bills, or account changes, and resolve them efficiently.
- Escalate unresolved issues to the appropriate internal team or manager in a timely manner.
REQUIRED SKILLS & COMPETENCIES:-
- Excellent spoken and written English comfortable communicating professionally with US-based vendors.
- Strong email etiquette and ability to draft clear, concise correspondence.
- Proficient in basic computer operations, internet navigation, and email tools (Gmail / Outlook).
- Ability to efficiently navigate and operate vendor web portals and online billing systems.
- Comfortable working with spreadsheets (Excel / Google Sheets) to maintain records and logs.
- Strong attention to detail ability to spot discrepancies in bills, statements, and account data.
- Capable of managing and tracking multiple vendor accounts simultaneously without errors.
- Structured problem-solver with the ability to identify issues and follow through to resolution.
- Proactive and self-driven takes initiative without waiting to be told.
- Quick learner with the ability to adapt to new portals, tools, and processes.
- Reliable follow-up skills — ensures nothing falls through the cracks.
QUALIFICATIONS
- Minimum 1+ year of experience in a coordination, administrative, accounts, or vendor management role.
- Graduate in any discipline
- Demonstrated ability to handle US-based communication or cross-border coordination is an advantage.
PREFERRED (NOT MANDATORY)
- Prior experience working with US utility vendors or similar third-party service coordination.
- Basic understanding of billing processes, accounts payable, or invoice management.
- Familiarity with CRM, ticketing systems, or any vendor management software.
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