BPO Planning & Scheduling Senior Associate
NTT DATA
- Location
- Chennai, Tamil Nadu, India
- Job type
- Full-time
About the role
NTT DATA
Website:
nttdata.com
Job details:
"
- Determines queue personnel needs during times of heavy call volume.
- Provides schedules for contact centers to ensure maximum performance.
- Forecasts daily contact and technician availability.
- Monitors incoming queues and ensures technicians are available for support.
- Responds to contact center routing and tool outages and other business continuity and recovery
(BCRP) events.
- Monitors queue to determine appropriate resource allocation to meet service level goals.
- Analyzes and escalates issues that may impact the business’ "
Click on Apply to know more.
This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.