Execution Team Manager, myProcurement

Overview: We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. In India, we operate bp's FBT, which is a coordinated part of bp. Our people want to play their part in solving the big, sophisticated challenges facing our world today and, guided by our bp values, are working to help meet the world's need for more energy while lowering carbon emissions. In our offices at Pune, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all bp. Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our outstanding team? Join our team, and develop your career in an encouraging, forward-thinking environment! Key Accountabilities and challenges: The Helpdesk Execution Manager leads a team comprising professionals and is accountable for the delivery of timely support and technical assistance of S2P queries/solutions to BP users. The ideal candidate is required to undertake detailed reviews of end-to-end process metrics across FBT Procurement to find opportunities for improved efficiency and effectiveness of process, investigate and problem solving of issues impacting S2P performance. Operations Handle and deliver FBT Key Performance Indicators for the Helpdesk team Resolve any sophisticated issues that are raised by the team/ BPO and oversee and supervise their performance Provide S2P solutions, advice and information to staff across the FBT and its customers as and when required Implement the best solutions for S2P process and proactively identify, propose and implement continuous improvement opportunities in existing processes within the team Accountable for service delivery quality for team Implement and supervise the Quality framework to ensure Quality Assurance, Quality Audit, Quality improvement and Knowledge management initiatives are running effectively Collaborating with various Operational Excellence teams e.g. Helpdesk Operational Excellence, Supplier and User Experience Excellence team and Pune Operational Excellence team to improve FBT Procurement's ability to implement within Procurement systems and operations Maintaining relationship with the various Operations teams to drive standardisation and improve procurement processes Lead cross functional relationship management as a key myProcurement representative towards to the Business, Category Leadership, Sourcing and I&E Handle all metrics, triage and workflow ensuring issues are gathered, properly prioritized and team performance is understood. Apply this knowledge/information to ensure a strong User Experience through effective and efficient operations Manage and report on operational incidents: Manage through to resolution ensuring timeliness and effectiveness Look for trends and opportunities for improvement Ensure team is trained on and able to implement Root Cause Analysis Define quality resolution and support actions to keep up long term resolution Understand industry standard methodologies Support any transition projects as per the requirements Change Management Support changes in services by leading the management of change process with collaborators – internal & external Help with input / support on business case for change proposals Support internal change communications and implementation Drive a culture of continuous improvement and strive improvement towards operational excellence Risk Management Identify and raise risks to Operations Manager / Functions Director Handling risks and ensuring continuous operations including BCP Ensure the timely delivery of S2P queries/solutions in accordance with SLAs People Direct Line management for up to 5 direct reports and a team of up to 40 team members Create an inclusive environment recognising diversity of team members Communicate clear instructions to team members & listen to team member feedback Drive rewards and recognition program for team members Drive teamwork ethos for the benefit of the company and the team Assist in project coordination, recruitment, training and management of people Support career development framework, personal development plans and succession planning for team Carry out people management responsibilities in accordance with the organization's policies and applicable laws, including: Plan, assign and direct work Appraise performance; provide feedback and coaching, and reward and discipline employees Provide opportunities for learning and self-development, and facilitate the development of technical competencies Continuously strive to build a culture of high-performance Accelerator Accountabilities Constantly scans for improvement opportunities and implements progressive solutions that solve our most complicated and sophisticated problems Moves at a high pace while collaborating, handling risks, communicating, thinking globally and while demonstrating BP's values, behaviours and attitudes Continuously promotes Agile methodology through both adopting agile principles and actively championing agile at every opportunity Thinks Digital Delivery first through apply deep digital expertise to problems, through understanding and promoting automation and through analysing data to create breakthrough solutions Builds capability through inspiring teams to learn new skills, adopt new practices and seek growth opportunities Expectations Develop a good understanding of all the customer organisations served as well as the operations to be able to deliver high quality service Handling different collaborators of various levels of seniority to better understand expectations and needs Collaborating closely with multiple internal and external stakeholders in different time zones and potentially in different languages requiring rigorous coordination between teams Leading team members who are servicing different customers in various geographical locations and using different systems Working hours (ANZ/ASPAC/UK/Europe/US shift) to support Business Partners

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. In India, we operate bp's FBT, which is a coordinated part of bp. Our people want to play their part in solving the big, sophisticated challenges facing our world today and, guided by our bp values, are working to help meet the world's need for more energy while lowering carbon emissions. In our offices at Pune, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all bp.