Entity:
Technology
Job Family Group:
IT&S Group
Job Description:
Role Overview
The Payments Administrator is responsible for the day operational management of retail payment systems, ensuring accurate transaction processing, timely settlement, fraud monitoring, and rapid issue resolution across instore and digital payment channels. This role serves as the primary operational liaison between internal teams and external payment partners, helping maintain a reliable, secure, and efficient payments ecosystem.
This position requires confirmed understanding of retail payment flows, attention to financial accuracy, and the ability to handle incidents that can directly impact sales and customer experience.
Key Responsibilities
Payment Operations & Issue Resolution
Act as the primary point of contact for payment-related incidents, including authorization failures, processing errors, and settlement issues
Coordinate resolution efforts with payment processors, gateways, banks, POS vendors, and internal technology teams
Settlement, Reconciliation & Financial Controls
Fraud & Chargeback Support
Vendor & Processor Management
Reporting, Documentation & Compliance
Supported Payment Channels
Required Qualifications
Experience & Knowledge
2–5 years of experience in payments operations, retail technology, finance operations, or a related field
Familiarity with chargebacks, disputes, and fraud monitoring concepts
This role will be required to work in shifts
Technical & Analytical Skills
Compliance & Risk Awareness
Soft Skills
Preferred Qualifications
Familiarity with common payment processors or platforms (e.g., Fiserv, FIS, Worldpay, Adyen, Stripe, etc.)
What we offer:
It’s crucial to us that the differences we see in the world around us are reflected in our workplace. Who you are is what counts, not where you’re from or how you live your life. At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.
About bp
Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Additional Information
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
Even though the job is advertised as full time, please contact the hiring manager or the recruiter as flexible working arrangements may be considered.
What you can expect from us!
Our commitment to diversity, equity and inclusion:
At bp, you could be part of Business Resource Groups (BRGs) which belief in the power of inclusion, deeper connections, and shared experiences. They provide a place for employees to learn and share knowledge, to connect, and to improve. The BRGs focus on and encourage talent engagement, development, and retention while creating a broadened sense of community and inclusion for bp employees. The groups cultivate leadership growth by involving employees in developmental opportunities they would not otherwise have access to. Formal and informal mentoring also helps employees develop their professional goals and connect with colleagues. The BRGs’ dedication to growth at all levels helps employees feel more engaged and energized. The BRGs break down barriers, so we can all do better together. Examples of BRGs include (but are not limited to):
bpWIN (bp Women’s International Network)
Pride
Working parents
PEN (Positively Ethnic Network)
bpInclusia (bp’s Asian community)
bpEnergía (bp’s Latin community)
Travel Requirement
Up to 10% travel should be expected with this role
Relocation Assistance:
This role is eligible for relocation within country
Remote Type:
This position is a hybrid of office/remote working
Skills:
Payment Operations, Point of Sale (POS) Systems, Reporting
Legal Disclaimer:
We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.