Business Analyst

The Business Analyst is a seasoned subject matter expert, responsible for working with internal and external clients to determine requirements and to define solutions to address complex business, process and systems problems, and improvements in the organization. This role acts as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. Key Responsibilities: Acts as a bridge between the business problems and the technology solutions. Analyzes, transforms and ultimately resolves the business problems with the help of technology. Works with internal clients and apply best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change. Delivers business projects in line with sponsor requirements and enterprise architecture. Proactively develops and deploys enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment. Ensures the identification and documentation of operational gaps including user guides, templates, test cases and related user training. Assists with the resolution of issues pertaining to the service. Adheres to and follows the relevant development and support processes. Communicates and escalates if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues. Takes responsibility for delivery of project elements with minimal supervision. Performs any other related task as required.