Evening Front Desk Agent (4PM-12AM)

Overview:

 

 

The Front Desk Agent is responsible for providing exceptional guest service by assisting guests with check-in, check-out, and inquiries while maintaining a welcoming and professional atmosphere. This position plays a key role in ensuring guest satisfaction and smooth front desk operations during the evening shift from 4 PM to 12 AM. 

  

Employee Perks: 

• Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family. 

• Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts. 

• Dining Discounts – Receive 25% off at Boyne restaurants. 

• Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts. 

• Free Water Park Passes – Access to Avalanche Bay Water Park. 

• Lodging Discounts – Special rates for friends and family. 

• Tuition Reimbursement – Support for continuing education. 

• Housing Availability – First-come, first-served team member housing. 

• Health Insurance – Available for Full-Time Year-Round Team Members. 

• AllyHealth – Access to health services for all employees 

Visit our website for all of our amazing perks, view testimonials, and more! Employment at The Highlands | The Highlands 

Our Core Values: LEADS by Serving 

At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest. 

• Long-Term Thinking 

• Excellence in Execution 

• Attitude is Everything 

• Develop Create People  

• Serve our team members first so they can, in turn, serve our guests and community 

Responsibilities:

The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position:

 

• Greet and register guests and owners promptly and courteously.

• Process guest check-ins and check-outs efficiently, ensuring accuracy in billing and reservation details.

• Verify all guest information, including name, address, payment method, and stay details.

• Coordinate with Housekeeping, Bell Services, and Reservations to fulfill guest needs and special requests.

• Notify housekeeping of early check-ins, late checkouts, and same-day arrivals.

• Maintain thorough knowledge of room types, rates, and property layout.

• Handle cash and credit transactions accurately, following all company cash-handling procedures.

• Respond to guest inquiries about resort amenities, events, and local attractions.

• Maintain confidentiality and proper organization of guest records and sensitive documents.

• Answer incoming calls promptly and professionally using proper telephone etiquette.

• Monitor safety and security concerns; report any incidents, accidents, or suspicious activity.

• Keep supervisors informed of any unusual situations or guest concerns.

• Maintain a welcoming and professional atmosphere in the front desk area at all times.

Qualifications:

Qualifications:

• Must be at least 18 years of age.

• Must be willing to work evenings, weekends, and holidays.

• Strong communication and interpersonal skills.

• Basic computer proficiency; knowledge of Microsoft Office a plus.

• Ability to stand for extended periods and work in a fast-paced environment.

• Previous front desk or hospitality experience preferred but not required.

• Familiarity with property management systems is an asset.

THE HIGHLANDS is a family-owned, four-season resort located in Harbor Springs, Michigan. We believe in tradition. As one of Michigan's premiere all-season resorts, we preserve the things that matter. Full of excitement - from a mountain bike park to 435 acres of ski terrain - right alongside award-winning golf courses, dinner theatre, and countless opportunities for guests to share time together with family and friends. Your moment begins at The Highlands, where you will feel right at home.