Assistant Manager - Customer Support

Overview If you possess a genuine enthusiasm for delivering exceptional customer service, dedicated to driving user retention, thrive on achieving concrete results, and aspire to contribute to a renowned global brand, the Global Customer Success at Borderless Access Pvt Ltd is the perfect opportunity for you. Key Responsibilities • Deliver outstanding customer care by responding to queries from various brands in a fast-paced, structured customer service environment. • Provide timely and effective support by resolving customer issues, troubleshooting problems, and offering strategic solutions. • Collaborate with internal teams, including technical support and product development, to ensure swift resolution of customer concerns. • Leverage deep product knowledge to enhance customer support and satisfaction. • Analyse stakeholder engagement data to identify trends and use insights to improve engagement strategies. • Monitor and report on key performance metrics related to customer engagement and retention. • Utilize various software applications, CRM systems, and customer success tools, with a willingness to learn new technologies and adapt to evolving environments. • Effectively manage multiple client relationships, prioritize tasks, and demonstrate strong organizational and time management skills. Min Qualifications • 5 – 7 years of experience in customer success, client relations, or a related field. • Excellent interpersonal, written, and verbal communication skills. • Proficiency in CRM systems and customer engagement tools. • Strong computer skills, including proficiency in Excel, Word, PowerPoint, and Access. • Knowledge of mediation and conflict resolution techniques is a plus. • Experience with data analysis and the ability to derive actionable insights is preferred. • Prior experience in both B2B and B2C servicing is highly desirable. • Candidates with expertise in AI solutions and optimization will be given preference

Borderless Access Pvt Ltd